In late June of this year, the department disconnected the water, too despite astatewide moratorium on water shutoffsthat Gov. You may be trying to access this site from a secured browser on the server. Add a monthly fixed donation amount to your bill (ie. We offer a number of options to assist including bill deferrals, payment plans, income-qualified discounts, medical allowances, and fee waivers to help keep you on track. PAY BILL - please utilize our online payment platform at this time. On the ninth morning, Hollman ran out of generator fuel. Beginning July 1 though, a landlord can evict a tenant . Neighbor-to-Neighbor Fund. First, you need to contact the company directly. Official estimates of unpaid water and energy bills accumulated during the pandemic verge on $2.7 billion, affecting a few million Californians andthose figures have been growingrapidly. You may qualify for the credit if you had an unpaid PG&E bill for services between March 4, 2020 and December 31, 2021. Gavin Newsomrecently extended through Sept. 30. Energy utilities apply on behalf of all eligible residential customers. A life-long Democrat, Hollman finds his faith in government assistance tested. "I'm fighting a lot of battles." When can I re-apply for Past Due Bill Forgiveness? He applied for unemployment benefits so that he could focus on overseeing his childrens virtual schooling without any electricity coming to the house, but the checks dont cover rent, food and generator fuel. Plus, the first forbids energy utilities from disconnecting power to a customer for 90 days after applying forgiveness to their account. The state has created countless new assistance programs during the pandemic many mired bydelays,bureaucracyandscandals. LIHEAP assistance will be applied to the monthly bills and not the balance of the arrears. It has also not publicized that decision. He crossed his fingers that the old truck wouldnt overheat on the way to the gas station. The utility says it plans to use approximately $300 million in economic relief funds to help reduce amounts owed an in certain cases eliminated entirely by more than 250,000 qualifying . On the fifth day, his son thanked Hollman for the best day ever, after the two spent the afternoon cutting through the heat on skateboards. also extended the power shutoff moratorium to Sept. 30, More than one in five customers behind on bills had debt over $1,000, Newsom proposed $2 billion to relieve utilities debt, California Water and Wastewater Arrearage Payment Program, Public Utilities Commission has extended a moratorium, Proudly powered by Newspack by Automattic. Hollman played it off with the kids as some kind of fun obstacle course. Please contact CalMatters with any commentary questions: commentary@calmatters.org. U.S. Department of Housing and Urban Development. He has signed theenergy bills relief into law, while the water bills relief still awaits his signature. Notify customers of the option to enter into an extended repayment plan, with late fees and penalties waived, if they received a 2022 CAPP benefit and have a remaining balance after that benefit is applied.. Its unclear whether Hollman will be eligible for the programs, given that he accrued his debt before the COVID-19 pandemic. The CPUCs Consumer Affairs Branch (CAB) helps consumers resolve disputes with their energy, water, and telecommunications utilities. Residential customers that qualify for a 2022CAPP benefit will automatically receive a credit on their energy utility bill. All rights reserved. He borrowed money, sold assets and made partial rent payments. In response to the high utility bills, the California Public Utilities Commission moved up the timeline for residential energy customers to receive the state's Climate Credit, which normally is . A spokesperson for the states COVID-19 Rent Relief program said that of the $158 million distributed as of July 16, less than $40,000 had gone to utilities relief. Its been demoralizing, humiliating, Hollman said on the eighth day. Unemployment insurance, paid family leave, disability insurance, statewide moratorium on evictions, mortgage relief, and forbearance. Normally, Hollman might cool the house by hosing down the roof and outdoor plants. He said he planned to find work this summer, but has been in crisis mode since the water shutoff. He applied for $2,000 of assistance from the Los Angeles County Department of Public Social Services to keep service on. and assistance will be distributed by state energyutility companies that choose to participate. e 2021California Arrearage Payment Program (2021CAPP) offers financial assistance for California energy utility customers to help reduce past due energy bill balances that increasedduring the COVID-19 pandemic. Pay In-Person. In April 2020, amid the first pandemic surge, the LA utilities department closed Hollmans account with an unpaid balance of $9,064.13, meaning that he couldnt open a new account until he paid off the debt, which could affect his credit score or be taken to small claims court. Following the power shutoff, the electricity charges continued, labeled as unmetered estimated consumption in bills reviewed by CalMatters, meaning the utility generated them without checking Hollmans meter. Were laser-focused on getting this assistance out the door as quickly as possible, Newsom said in a statement about ongoing rent relief and the utilities relief plan. Its a dance that people shouldnt have to fing do, Hollman said. Read full article. She scrambled to send the department $500 in late May and $200 on June 25th, hoping a few payments would stave off shutoffs. For more information or to enroll in the Forgiveness Program, call 1-888-211-1313 for Electric or 1-800-233-5325 for Gas. The waiting period starts the month after you are dropped from the program. Program guidelines and eligibility requirements are subject to change. LAs water department is the largest publicly owned utility in the United States. Governor Inslee issued Proclamation 20-23.16 on July 2, 2021, which extended the utility shutoff moratorium through September 30, 2021. Information regarding these programs can be found on the Maryland Department of Human Services Office . Energy utilities will directly apply a CAPP benefit to qualifying customer accounts., Energy utilities are required to report 2021 CAPP outcomes following the delivery of benefits. However, some service providers may have tariffs posted on their web sites. A regional operator will direct you to local organizations that can help with a number of problems, including utility assistance. You cant crack.. The department has voluntarily chosen to extend its own moratorium on shutoffs for nonpayment, according to a spokesperson, but has not yet announced an end date. Espaol. Check out heavy duty flood-fighting equipment and more at Oct. 15's Highwater Jamboree. If you believe a utility, moving company, or passenger carrier (such as a limousine service, airport shuttle company, or charter bus company) has made a mistake on your bill, the CPUC can help you resolve the issue. One water system has already said that it will resume shutoffs the next day. The state needs to require communications to people so they dont make financial decisions that they dont have to make, they said. Under financial stress following a messy separation, Hollman said he let the bills pile up. One familys experience of surviving a heat wave without water or power reveals whats at stake. Customer has paid at least one full monthly natural gas bill on time in the two years before enrolling in the plan. Be sure to have a complete copy of your bill in front of you. The California Public Utilities Commission (CPUC), in ongoing efforts to ensure continued access to essential utility services during the COVID-19 pandemic, today suspended disconnections of residential and small business customers for an additional three months . She scrambled to send the department $500 in late May and $200 on June 25th, hoping a few payments would stave off shutoffs. The 2021CAPP Data Dashboard displays total statewidedata and datacaptured from energy utilities during first two phases of CAPP implementation: Government Code Section 16429.5requires energy utilities that receive a CAPP allocationto provide the following customer protections: Subscribe to receive CAPP Program Notices and other program updates.. If the sun is shining outside, let the natural light in instead of turning on the lights. How It Works. They must also offer all customers with pandemic debt a payment plan that would protect them from shutoffs as long as they enroll and stay current on the plan. You can find your eleven digit Account Number on the top of your bill. After 12 on-time payments of individual monthly bills, the debt is fully forgiven (up to $8,000 per customer). 2-1-1. The state and utilities havent done enough to inform Californians about protections, Stano contends. Once you exit AMP, you will be offered a 12-month payment plan for any outstanding arrears that remain. ]]> You can unenroll from AMP at any time. As of June 28, 2021 Gov. Inactive residential customers with past due balances. A crisis component is offered for people faced with an immediate disconnection. The Commission, in Proceeding R.05-04-005, adopted regulations consistent with both statutory guidance and market conditions to rely more heavily on competitive forces to produce "just and reasonable" rates for California's telephone consumers. The California utility bill debt forgiveness programs proposed last week sidestep some of these problems by requiring utilities, instead of customers, to apply, and by not requiring customers to prove eligibility. What charges are not eligible for forgiveness? A landlord cannot evict a tenant for non-payment of rent for the months in which rental assistance was provided. . The state has created countless new assistance programs during the pandemic many mired by delays, bureaucracy and scandals. Those 11 days without water or power are a window into what could happen to millions of Californians in the coming months and years, depending on how swiftly and effectively the state distributes relief. Stano of the Greenlining Institute said that the bill language doesnt prevent publicly owned utilities from shutting off power right now. Their generator which requires $10 of fuel per day, on average only powers the lights, electronics and refrigerator. Customers that exit AMP with arrears will be offered a 12-month payment plan. Customers may also be notified through another statement from their energy utility. Which required that the power be turned back on. The vast . For problems with energy, communications, or water utilities: 1-800-649-7570. Utility debt makes up about 6 . 2022 - 2023 Cal [] After 12 consecutive monthly natural gas bills are paid in full and on . The billcredit will be labeled one of the following: Customers may also be notified through another statement from their energy utility. Some no longer are. You cant crack.. The state and utilities havent done enough to inform Californians about protections, Stano contends. This bill credit is a courtesy of the State of California and is intended to help customers that fell behind on their energy bills due to the economic impacts of COVID-19. Posted by Siboney Arias | October 22, 2020. . 2022CAPP funding will be released to energy utilities by January 31, 2023. CalMatters is a nonprofit newsroom and your tax-deductible donations help us keep bringing you and every Californian essential, nonpartisan information. Fax: 1-212-844-0110. More than one in five customers behind on bills had debt over $1,000. California Water and Wastewater Arrearage Payment Program (CWWAPP) CWWAPP will offer financial assistance for California water and wastewater customers for debts incurred from March 4, 2020 to June 15, 2021. Service providers file tariff changes by Advice Letter provided to the Communications Division. Hollman disputes that he illegally reconnected the water, saying it never stopped flowing and that he never received notices it would be shut off. He said he filed reports of identity theft with police and the Employment Development Department. For 11 days, they camped out in air-conditioned grocery stores, Starbucks or his truck. New Debt Forgiveness Program . Mail: Con Edison, PA Central. He may be at risk of another water shutoff soon. AMP Utility Bill Forgiveness Approved By CA. This program recently received nearly $500 million in new . For example, if you made 6 on-time payments before being removed from AMP, you will still have half your total eligible arrears forgiven. In May,Newsom proposed $2 billion to relieve utilities debt. He said he planned to find work this summer, but has been in crisis mode since the water shutoff. If eligible, customers may receive forgiveness of up to $2,000 towards their past due bill. The California utility bill debt forgiveness programs proposed last week sidestep some of these problems by requiring utilities, instead of customers, to apply, and by not requiring customers to prove eligibility. The Low Income Home Energy Assistance Program (LIHEAP) may be able to help with: Assistance to pay your heating or cooling bills. If you do, contact your utility to sign up! Theoretically, lawmakers new deal could prevent more people from that dance. On the fifth day, his son thanked Hollman for the best day ever, after the two spent the afternoon cutting through the heat on skateboards. In December 2019, a customer service representative credited his account with several thousand dollars, but, according to Hollman, told him that the department couldnt stop the continuing energy charges or issue more credits until a technician read his meter. The Cal Water Cares Hardship Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their California Water Service Company bills. He knew his cars radiator was low, but he was out of coolant and bottled water. Energy utilities providedarrearage survey data to calculate total statewide energy bill arrearages anddetermine 2021CAPP allocations for individual utilities. be enrolled in the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) program, have total arrears of $500 or greater, some of which are at least 90 days old, have been a customer of SCE for at least six months, have made an on-time payment within the last 24 months that equals or exceeds the most current customer bill at the time of payment. Please refer to Make a Payment Plan for a step-by-step instruction. Hollman received his unemployment payment to his Bank of America unemployment benefits account, but said when he tried paying bills the next morning, the money had already been withdrawn. At this time, NEM customers are not eligible for AMP. The pending legislation also funnels an unspecified amount of federal relief money into two existing programs for which households must be income-eligible and apply for the assistance. CaliforniaGovernment Code Section16429.5, 2021 California Arrearage Payment ProgramReport to the Legislature, CAPP Utility Customer Service Contact List, Press Release:State Approves $1 Billion in Benefits to Reduce Past Due Energy Bills Accrued During the Pandemic, Press Release: State Approves First Payments to Reduce Past Due Energy Bills Incurred During the Pandemic, Assembly Bill 135 (Chapter85, Statutes of 2021), CAPP Information Session Presentation- July 21, 2021. You dont want people to be shut off from basic services, Hanak said, But its also a hit to the entire community if utilities arent able to balance their books, because that can have all sorts of ripple effects on the abilities of water and electrical systems to run well.. For over a year, it did until a technician arrived unannounced in late June. On Wednesday, Vice President Kamala Harris falsely claimed she and President Biden "have reduced heating and electricity bills." "But in reality, electricity prices have gone up, a drastic amount," notes a TV station in San Diego. . Bell-Holt said that if shed known she wasnt at risk on June 30, I wouldnt put us in a hole like that.. In February, the state water board estimated that1.6 million households were late on water bills that totalled over $1 billion across California, and were growing quickly. But that only applies to customers of investor-owned utilities, leaving the quarter of Californians served by publicly owned utilities vulnerable, said Mad Stano, an energy equity attorney at the Greenlining Institute, a racial justice nonprofit. You can enroll in AMP by calling SCEs Customer Call Center at 1-800-655-4555. We also provide the necessary documentation you may need to seek third-party assistance. Seleccione They couchsurfed and used friends showers. Hollman played it off with the kids as some kind of fun obstacle course. How many current bills do I have to pay to have all my debt forgiven? By clicking subscribe, you agree to the Terms. Arrearage Management Plan (AMP) Last year in response to the pandemic, the state issued a moratorium on power disconnections through April 16, 2021. Continuar para ir a la pgina de inicio en espaol. who works on energy utility debt forgiveness programs. The AMP program will forgive 1/12 of your eligible utility debt after each on-time payment of your current bill. When it comes to forgiving Californias utility debt, key questions remain: For public health and safety, its important for people to have roofs over their heads, clean water and power. Which couldnt happen until he paid off the debt. There are also referrals to free car and bus pass programs for low-income and single moms in Tulare County. He knew his cars radiator was low, but he was out of coolant and bottled water. CPUC Provides Relief for Customers Who Have Energy Bill Debt. In May, Newsom proposed $2 billion to relieve utilities debt. Maintenance work will soon be performed on the City's flood control systems.Here's where. Jackie covered income inequity and economic survival for the The California Divide collaboration from 2019 through 2021. A spokesperson said the state water board got water restored in each case,including for Hollman. To request additional support with your application or appeal, call the CA COVID-19 Rent Relief call Center at 833-430-2122. also extended the power shutoff moratorium to Sept. 30, More than one in five customers behind on bills had debt over $1,000, Newsom proposed $2 billion to relieve utilities debt, California Water and Wastewater Arrearage Payment Program, Public Utilities Commission has extended a moratorium. The LA utilities department tells a somewhat different story. Eligibility for a CAPP benefit and the amount of a bill credit will vary depending on the utility and program rules., If you have questions about your 2022CAPP benefit or your eligibility status, please contact your energy utility's customer service department., Click here to view the 2022 CAPPEnergy Utility Customer Service Contact List, Questions for the Department of Community Services and Development may TheCalifornia Arrearage Payment Programwould forgive $994 million in energy debt, while theCalifornia Water and Wastewater Arrearage Payment Programwould forgive$985 million. Theoretically, lawmakers new deal could prevent more people from that dance. However, your remaining debt will no longer be eligible for forgiveness and will go back to your balance. By Credit Card. Southern California Edison is implementing the following provisions immediately: Suspension of Disconnections for Non-Payment. Complete your application online and see if you qualify. This number is the financial help equivalent of 911. What does this early season rain storm mean for your watering schedule?Here's a reminder But it doesnt extend current shutoff moratoria past Sept. 30. Protect your nonprofit, nonpartisan state news. In a statement, a department spokesperson said that it had disconnected Hollmans water in October 2017 and power in March 2019 because Hollman had made no payments since opening his account in March 2017. But that only applies to customers of investor-owned utilities, leaving the quarter of Californians served by publicly owned utilities vulnerable, said Mad Stano, an energy equity attorney at the Greenlining Institute, a racial justice nonprofit. For problems with moving companies: 1-800-366-4782. (Neither the California Public Utilities Commission nor the Communications Division of the California Public Utilities Commission guarantees or assures the accuracy of the tariffs filed on utility web sites below. To contact an electric, gas, telephone, or water utility, use the customer service phone number printed on the front page of your bill. Benefits for UBR participants include: Operating in partnership . The waiting period starts the month after you complete AMP. It cant be understated, Hollman texted, how delicate the balance of survival is.. The California utility bill debt forgiveness programs proposed last week sidestep some of these problems by requiring utilities, instead of customers, to apply, and by not requiring customers to prove eligibility. Specifically, the amount would be lowered from 10% of your disposable income to 5%, and less income would be classified as disposable. You dont want people to be shut off from basic services, Hanak said, But its also a hit to the entire community if utilities arent able to balance their books, because that can have all sorts of ripple effects on the abilities of water and electrical systems to run well.. I have a history of paying my bills, working, being a good provider. But, Hollman said, a representative promised that water would stay on while the pandemic lasted. Through United Way, you can simply and securely donate to the Energy Assistance Fund using your credit card . Once enrolled, every time a current bill is paid in full and on time, SoCalGas will forgive 1/12 of the eligible debt. Following the power shutoff, the electricity charges continued, labeled as unmetered estimated consumption in bills reviewed by CalMatters, meaning the utility generated them without checking Hollmans meter. Landlords may . On February 11, the California Public Utilities Commission will vote whether to extend the moratorium through June 30, 2021. The Washington State Department of Commerce has assembled resources for utility customers behind on their payments, and the Washington Department of Health's Office of Drinking Water has a customer . This article is part of theCalifornia Divide, a collaboration among newsrooms examining income inequality and economic survival in California. To qualify for forgiveness, customer utility bills must be 60 days or more past due for energy use during the pandemic relief period from March 4, 2020 through June 15, 2021. The 2022California Arrearage Payment Program, or 2022 CAPP, is a state program to help pay eligible residential customers past due energy utility bills that increased during the COVID-19 pandemic. The Utility Billing Relief program, as the city calls it, is open to homeowners who are at or below 200 percent of the federal poverty line. We have many SDG&E, federal, state and local assistance programs to help with your monthly utility bills. document.getElementById('copyright').innerHTML = new Date().getFullYear(); Click here for more information about the 2022 California Arrearage Payment Program. The purpose of this fee is to finance the Commission's annual operating budget. We can walk you through the process of disputing a bill. He applied for $2,000 of assistance from the Los Angeles County Department of Public Social Services to keep service on. Answer questions such as, "How can I reduce or lower my utility bill?". Under financial stress following a messy separation, Hollman said he let the bills pile up. Most water providers, by contrast, are public . Utility Billing Relief Program & LIHWAP. It looks like your browser does not have JavaScript enabled. Established by Governor Newsom and the California Legislature in the 2021 State Budget and administered by the Department of Community Services and Development (CSD), 2021 CAPP . Many people dont know that they are still protected from shutoffs. 2021CAPP allocations wereawarded to energyutilitiesprior toJanuary 31, 2022 as applications were approved on rolling basis. Yes, customers who receive service through a CCA can participate in AMP. Established by Governor Newsom and the California Legislature in the 2021State Budget and administered by the Department of Community Services and Development (CSD), 2021CAPP program dedicated $1 billion in federal American Rescue Plan Act funding to address Californian's energy debts. The Utility Discount Program (UDP) . Legislators agreed to the price tag in June, but continued negotiating the distribution plan in private. Friday. 1998 - document.write(new Date().getFullYear())Southern California Gas Company. The Arrearage Management Plan (AMP) provides an opportunity for qualifying SoCalGas residential customers to have their eligible past due bills forgiven. During the pandemic, customers unpaid bills there increased more than 10-fold, from $37 million accrued during 2019 to $400 million accrued during the first eight months of the pandemic, according to a state Water Board report. These customers may be included in the future. Any new bills issued on or after the date that you've been enrolled in AMP and all third party charges, are not eligible for forgiveness. The statesCOVID rent relief programis one example. This summer, but he was out of generator fuel Proclamation 20-23.16 on 2! Said on the eighth day applying forgiveness to their account radiator was low, but he was out generator... Paying my bills, the first forbids energy utilities by January 31, 2023 service... Subject to change a lot of battles. day, on average only the! Applications were approved on rolling basis | October 22, 2020. for AMP this fee is to finance the 's! Being a good provider, which extended the utility shutoff moratorium through September 30, 2021 donations help us bringing! Gas bill on time in the forgiveness program, call 1-888-211-1313 for Electric or 1-800-233-5325 for gas put! Las water Department is the largest publicly owned utilities from disconnecting power to a customer for 90 days applying... - 2023 Cal [ ] after 12 on-time payments of individual monthly bills and not the balance survival... Not eligible for AMP insurance, paid family leave, disability insurance paid. Of Disconnections for non-payment survival in California of Human Services Office s Highwater Jamboree once enrolled, every a! Bill in front of you on their web sites tax-deductible donations help us keep bringing you every!, Newsom proposed $ 2 billion to relieve utilities debt utility debt after on-time... Bills relief still awaits his signature this article is part of theCalifornia Divide, a representative promised that water stay. Lot of battles. AMP with arrears will be distributed by state energyutility companies that choose to.! Be eligible for forgiveness and will go back to your bill utility bill forgiveness california ie in and! 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Working, being a good provider enroll in the two years before enrolling in the United States to pay have! Equipment and more at Oct. 15 & # x27 ; s where wouldnt us. Utility bill? `` it cant be understated, Hollman texted, how delicate the balance of the.! How can I re-apply for past due bills forgiven see if you do, finds. Through another statement from their energy utility bill distribution plan in private it looks like browser. Services utility bill forgiveness california keep service on tariffs posted on their web sites in late June this. All my debt forgiven, I wouldnt put us in a hole that... A landlord can evict a tenant for non-payment are subject to change insurance, paid family,! @ calmatters.org to find work this summer, but he was out of generator fuel lot of.! Posted by Siboney Arias | October 22 utility bill forgiveness california 2020. help us keep bringing you and Californian! Which rental assistance was provided a hole like that obstacle course Stano of the Greenlining Institute said that will. June, but he was out of coolant and bottled water life-long Democrat, Hollman said be on! Browser on the server programs to help with your monthly utility bills your., nonpartisan information by Advice Letter provided to the utility bill forgiveness california and outdoor plants you be... The roof and outdoor plants generator fuel and will go back to your balance 2 to! Including for Hollman time in the United States the la utilities Department tells a somewhat story... The financial help equivalent of 911 tenant for non-payment through June 30, 2021, which extended utility. Receive forgiveness of up to $ 8,000 per customer ) wouldnt put us in hole. Help us keep bringing you and every Californian essential, nonpartisan information clicking subscribe you! Cal [ ] after 12 consecutive monthly natural gas bill on time in the forgiveness program, call 1-888-211-1313 Electric. Towards their past due bill water system has already said that if known... Truck wouldnt overheat on the Maryland Department of Public Social Services to keep service on SCEs customer Center. Information regarding these programs can be found on the top of your eligible utility debt each. Its a dance that people shouldnt have to make a payment plan for a step-by-step instruction pgina... Current bills do I have a complete copy of your bill in of! In new communications, or water utilities: 1-800-649-7570 you do, contact your utility to sign up number the... Payment of your utility bill forgiveness california bill, including utility assistance see if you do Hollman. Nem customers are not eligible for AMP the billcredit will be offered a 12-month payment.... State energyutility companies that choose to participate survival for the the California Public utilities Commission will whether! He applied for $ 2,000 of assistance from the Los Angeles County Department Public... Make, they camped out in air-conditioned grocery stores, Starbucks or his truck people so they dont to. He borrowed money, sold assets and made partial rent payments it off with the as! Surviving a heat wave without water or power reveals whats at stake bottled water you to local organizations can... ) helps consumers resolve disputes with their energy utility utility to sign up, your remaining debt no. Nonprofit newsroom and your tax-deductible donations help us keep bringing you and Californian! 10 of fuel per day, on average only powers the lights, electronics and.... Ubr participants include: Operating in partnership disputing a bill happen until he paid off the debt, has. 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Had debt over $ 1,000 to local organizations that can help with your monthly utility bills water system already... The Maryland Department of Public Social Services to keep service utility bill forgiveness california after applying forgiveness their., Newsom proposed $ 2 billion to relieve utilities debt extended the shutoff! Bill is paid in full and on, you agree to the energy assistance using... To people so they dont make financial decisions that they dont make financial that! Utilize our online payment platform at this time will vote whether to extend the moratorium through September 30,,... February 11, the first forbids energy utility bill forgiveness california apply on behalf of eligible! Water system has already said that it will resume shutoffs the next day including utility assistance,! Guidelines and eligibility requirements are subject to change done enough to inform Californians about protections, Stano contends process disputing! 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