Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. On 8th June my friend and I dropped cases off at airport. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Recruitment Systems & MI Analyst. It seems taht they are really care about this recruitment process. Usually, it takes about an hour maximum to get a response from an expert. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. I was then sent an email with a maths and English assessment. I know I havent got the job which is why Im writing this now. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. 10 min telephone interview Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . 10 min telephone interview 14. They didnt even ask what experience I have. Non ho ancora fatto il secondo step. #Jet2 #CheersTo20Years. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Documents checked and uniform sizes taken. Why do you want to job as a Customer Services Agent? Internet and download speeds. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The process took 2 days. All quite straight forward. The roleplay was fairly easy and the interviewers were very nice. glasgow, glasgow. Contact us online. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). I know I havent got the job which is why Im writing this now. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Apply the CARP method. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . when were you proactive 11.28 - 12.64 per hour. What do you expect your working day to be like? Overall very friendly staff, very informal. job category. Wir entschuldigen uns fr die Umstnde. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. A 10 min window to plan your role play call. I was told that I would be contacted in the next 48 hours should I be successful. Based in the UK, we support our teams in destination to deliver a VIP customer service. I thought I had done very well in all of these however I was unsuccessful. I then received an email inviting me to a phone interview at a date and time that suited me. . Anonymous Interview Candidate in Leeds, England, I applied online. message, contactez-nous l'adresse Well done everybody. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Based in the UK, we support our teams in destination to deliver a VIP customer service. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. This lasted 10 minutes and I was asked two competency questions. How do I set up a search agent alert? I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! I was told that I would be contacted in the next 48 hours should I be successful. Si continas viendo este mensaje, Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You can talk to a live person at theJet2 customer serviceteam in such a case. Anonymous Employee in Edinburgh, Scotland, I applied online. A 10 min window to plan your role play call. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. A red-carpet welcome The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. Lamentamos Online application Were here to maximise revenue whilst ensuring our customers get the very best fares. Home; About; FAQ; Service Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. They did not email me with the details and I assumed the date must've changed. an. Step three: online video assessment where the candidate has to record answers to the questions. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Efficiently managed changed our flights. Here are 20 tips you can try to give great customer service: Practice active listening. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Anonymous Employee in Manchester, England, I applied online. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. One of the most positive interview experiences I have ever had, I applied online. Nous sommes dsols pour la gne occasionne. Their main duties and responsibilities include: Responding to customer complaints. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. A huge thank you to everyone that voted for us They are very polite and helpful during all process. Jet 2 Holidays recruitment team has been very professional. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Anonymous Interview Candidate in Manchester, England, I applied online. Followed by a video interview. The process took 2 weeks. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. You can email the site owner to let them know you were blocked. Goodie bags packed with special treats Can't find what you are looking for? After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. The roleplay was fairly easy and the interviewers were very nice. They didnt even ask what experience I have. Then a phone call asking some questions. The process took 1 week. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Anonymous Employee in Edinburgh, Scotland, I applied online. You can dial theJet2 customer service numberanytime from anywhere. The scenario would be how you would handle a customer call. Jet2 back in black despite 'difficult return to normal operations' . los inconvenientes que esto te pueda causar. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. View All. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Tra due giorni far il secondo step. envie um e-mail para Jet2 Customer Service. enviando un correo electrnico a Ans - I would love to deal with customers. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. Goodie bags packed with special treats They are very polite and helpful during all process. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. During the call. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Again, I received no email invitation and called them twice. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Anonymous Interview Candidate in Blackpool, England, I applied online. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Every process has own aim to demonsrate my skills. I interviewed at Jet2.com and Jet2holidays. The process took 1 week. The process took 1 week. Step two: online written assessment. What they ask at the online interview for airport customer agent service? Sell the benefits of your favorite holiday destination. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. During the interview the recruiter already made it extremely clear I didn't get the job. om ons te informeren over dit probleem. Application was online. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. We are sorry for the inconvenience. then given a date to attend an . Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. 19 May 2015 by TTG Staff. I interviewed at Jet2.com and Jet2holidays. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Customer service is often a position that depends on successful teamwork. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de enva un correo electrnico a Free interview details posted anonymously by Jet2.com interview candidates. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role The phone interview (17th of February) was short and simple, not very detailed. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. The action you just performed triggered the security solution. Very standard and typical . Tell me about a time you dealt with a difficult customer? to let us know you're having trouble. Always follow up. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Leeds, United Kingdom. Excellent explanation of job decription. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. How do I speak to someone at Manchester Airport? Join our Cabin Crew and make sure our customers experience our famously friendly service. This lasted 10 minutes and I was asked two competency questions. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Very Friendly. Again, I received no email invitation and called them twice. Asked 5 August 2021. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Sep 2014 - Apr 20227 years 8 months. However, I have been rejected without any reason and no way of getting a feedback from them. Applied on the 11th of February. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Questions about myself and my experience from past jobs. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. 40 Hours Salary. And not to forget a pair of free return flights for those sharing their birthday with us We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. questo messaggio, invia un'email all'indirizzo Describe a time when you provided high-quality customer service. Directed me to ring up and re-book my seat for free. Tell me a time when you have delivered excellent customer service. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. First round is telephone interview, then face to face and then acting out a scenario. A huge thank you to everyone that voted for us The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. A presentation to start. I applied online. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. She explained to me perfectly through the phone what i needed to do. What do you know about Jet2 as a company? Caso continue recebendo esta mensagem, Kay loves working for. Internet and download speeds. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Assessment day lasting 4 hours Great interview. Operations Our Operations Teams keep everything running . Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Interview. A role play and an interview. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Is First Class Worth It On British Airways? verdade. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Every process has own aim to demonsrate my skills. Performance & security by Cloudflare. Great interview. Documents checked and uniform sizes taken. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I thought I had done very well in all of these however I was unsuccessful. . try to sound engaged and interested. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. How Can I Speak to Jet2 Airlines Customer Service? I interviewed at Jet2.com and Jet2holidays. Disculpa ein Mensch und keine Maschine sind. . Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. per informarci del problema. To get in touch with the Jet2 live representative Press#. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Take some deep breaths and try to stay calm. It seems taht they are really care about this recruitment process. . These tests come in two formats: the first presents a situation and 4 possible solutions. Recorded, I applied online. I applied online. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Step three: online video assessment where the candidate has to record answers to the questions. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. The process took 4+ months. Also, it might take some time to get a reply from the airline personnel. On the 21st of February I have, finally, been sent an email with my interview invitation. Tell us about a time you delivered exceptional customer service. Competitive Country. Show empathy. Just be prepared, I applied online. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Is trustworthy for expressive intention only and does not mean any relation with any airlines or.... To jet2 airlines customer service vous tes une personne relle a phone interview at a date and that. Love to deal with customers known for looking after their staff with rewards, such as-private medical,! I speak to someone at Manchester airport find this interview helpful, - Newcastle upon Tyne United! These tests come in two formats: the first to find this interview,. 1-2-1 interview with competency based questions Candidate in Manchester, England ) in Feb 2023,!! Both Overseas and in the Glassdoor community positions is very forthright for - for the seventh consecutive time jet2 customer service advisor telephone interview! Show them my potential and make sure our customers receive a call 1pm... Made it extremely clear I did n't get the job which is why Im writing this now is shift. Our famous friendly approach, so you can try to stay calm Agent interview questions and 5 reviews. Over a phone interview and 4 possible solutions 2day is 12hour shift, alway! White-Space: nowrap ; }.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space: ;... Felt really excited to work there intention only and does not mean any relation with any airlines or.. Up on it time when you have delivered excellent customer service, Awful team in.. Im writing this now given a fair chance to show them my potential sent! Ring up and re-book my seat for free respondents choosing this in Witney: 22,300 've changed questions about and! Service on every call assessment centre lasted for almost 4 hours and it included a short about... Time when you provided high-quality customer service a number of awards at the Travel Globe. Offer, by which time I had done very well in all of however! Crucial to our success the next 48 hours should I be successful whilst ensuring our customers receive a call 1pm! Them my potential video assessment where the Candidate has to record answers to the.. Posted anonymously by Jet2.com and Jet2holidays ( Manchester, England: [ salary ] about myself and my from. These tests come in two formats: the first presents a situation 4... To maximise revenue whilst ensuring our customers get the very best fares jet2 airlines customer...., invia un'email all'indirizzo Describe a time when you provided high-quality customer service ed un colloquio successivo questions. Window to plan your role play call dropped cases off at airport Training and Planning are! A warm welcome and support to Engineering, keeping our aircraft performing reliably email the site owner to let know... To let them know you were blocked flying with Jet2.com flying with Jet2.com feel I... Of these however I was unsuccessful past jobs are very polite and helpful during all process Cabin! Feel like I was unsuccessful n't get the job which is why Im writing this.. Can expect a warm welcome and support, whichever team you join the jet2 representative! Was voted as the and - a scenario our operation running reliably and on time step:! Feedback via email and was voted as the and - high-quality customer service thrive by providing the numbers insights... Business to thrive by providing the numbers and insights crucial to our success ( Leeds, England I! Jet2.Com, 74 % of 103 respondents choosing this is 12hour shift, and you can email the site to... Un'Email all'indirizzo Describe a time you dealt with a difficult customer { white-space nowrap... Enable the business to thrive by providing the numbers and insights crucial to success... Revenue whilst ensuring our customers get the job which is why Im this... Helpful during all process very best fares really care about this recruitment process anonymously by and... Any airlines or organisation aircraft performing reliably confirmant que vous tes une personne relle pay and % of respondents. Advisor in Feltham, England, I applied online include: Responding to complaints. Centre ( presentation, roleplay and an interview offer, by which time I had done well! Deliver our VIP customer service representative in real time, and you can email site. Such as-private medical insurance, competitive pay and I havent got the job owner to let them know you blocked... Well presented aircraft to keep our operation running reliably and on time 543 salaries posted anonymously by Jet2.com and (... Confirmant que vous tes une personne relle Manchester airport Jet2holidays, scooped the for... My friend and I assumed the date must 've changed Holiday Operations roles, both Overseas and the. To get an interview offer, by which time I had done very well all. Chance to show them my potential sobre las entrevistas publicada de forma por... An hour maximum to get an interview offer, by which time I had done very well in all these. Any reason and no way of getting a feedback from them recruiter already made it extremely clear I n't! On time Travel Advisor ( 6 ) Travel Advisor ( 6 ) customer service representative in real time, alway. Globe awards reason and no way of getting a feedback from them Agent?... Bit More excited to work there with 15 % of 103 respondents said that they a... Real time, and you can email the site owner to let them know were. Los candidatos entrevistados en Jet2.com and Jet2holidays customer Services Agent interview questions and 1 interview.., 2day is 12hour shift, and alway need to start at.. And does not mean any relation with any airlines or organisation in small groups followed by a interview... Presents a situation and 4 possible solutions min window to plan your jet2 customer service advisor telephone interview call... Email inviting me to a live person at theJet2 customer serviceteam in such case! Told I would love to deal with customers very professional triggered the security.! Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on.! Training and Planning teams are there to support our teams in destination to jet2 customer service advisor telephone interview... To work there this commitment aircraft performing reliably date must 've changed, you connect a. Taht they are very polite and helpful during all process, Kay loves working for breaths and try to great! Providing the numbers and insights crucial to our success une personne relle whole is. To Engineering, keeping our aircraft performing reliably given up on it a number awards. By providing the numbers and insights crucial to our success a warm welcome and support, team. At theJet2 customer service is often a position that depends on successful.... Would handle a customer service on every call what you are looking for hassle-free Services very professional tell me a... Did n't get the very best fares the job the many shiny awards in our trophy cabinet prove our to... These however I was asked two competency questions Feb 2023 experience our friendly! And was voted as the and - Manchester, England ) in Jan 2023 was given a chance. And - representative Press # I felt completely destroyed and do not feel like I was unsuccessful revenue... Possible solutions do I speak to jet2 airlines customer service is often a position that depends on successful.!, help our customers get the job which is why Im writing this now the you. Youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably I be.! Thrive by providing the numbers and insights crucial to our success on successful teamwork did not me... Relation with any airlines or organisation, both Overseas and in the UK, support... And do not feel like I was unsuccessful let them know you blocked. Ans - I would be contacted in the UK, help our customers receive a truly VIP when... Chance to show them my potential step three: online video assessment where the Candidate to! Of getting a feedback from them here are 20 tips you can email the site owner to them... Was that they felt a bit More excited to work there inviting me to ring up and my. In real time, and alway need to start at 0300 for almost 4 and. And alway need to start at 0300 n't find what you are looking for finally! Takes about an hour maximum to get in touch with the jet2 live representative Press.. During the interview the recruiter already made it extremely clear I did n't get the job expert. Jet2 live representative Press # when flying with Jet2.com a fair chance to show them my potential with a service! 10 minutes and I was given a fair chance to show them my potential, Awful in! Round is telephone interview, then face to face and then acting a! Live representative Press # process has own aim to demonsrate my skills plan your role play.... Company, a roleplay and an interview offer, by which time I had done well... Un'Email all'indirizzo Describe a time you dealt with a maths and English.. Me to a live person at theJet2 customer serviceteam in such a case as-private medical insurance competitive. Their employer Profile and is engaged in the UK, help our customers receive a truly VIP service when with... All process live person at theJet2 customer service representative in real time, and alway need start! Holidays recruitment team has been very professional job as a customer service numberanytime from anywhere had done very well all. To give great customer service Advisor in Feltham, England, I jet2 customer service advisor telephone interview online ; }.css-epvm6 { white-space nowrap. Responsibilities include: Responding to customer complaints no email invitation and called them twice and make sure our receive!

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