London, N5 1BU, Explore ourHelp Centrefor answers to common questions, For all other enquiries please use ourNew Enquiryform. Copyright 2023 The Arsenal Football Club plc. Club Level is an exclusive tier with some of the best views and facilities within Emirates Stadium. Please visit help.arsenal.com/support/home to create a new enquiry if you believe there has been an error in your points calculation, making sure you specify the number of points you believe to be missing from your account and from which transaction or engagement these points were earned. A digital ticket is an electronic pass that can be stored within the wallet app on your smart phone or smart watch and be used to My digital pass has not updated with the next game yet even though I have a ticket. You can even earn points whenspendingwith your new My Arsenal Rewards cardat selected affiliates listed on the My Arsenal Rewards hub, in-store at The Armoury and online with Arsenal Direct. It is essential that when you spend with an affiliate the payment is completed with your My Arsenal Rewards membership card, otherwise points will not be earned. Welcome to The Arsenal Ticket Exchange, where Season Ticket Holders who are unable to attend a game can sell their tickets to fellow Arsenal Members. Please note that any transactions with affiliates may take up to 30 days before points are awarded to your My Arsenal Rewards account. In the event that points remain missing from your account please visit help.arsenal.com/support/home to create a new enquiry making sure you specify the number of points you believe to be missing from your account and from which transaction or engagement these points were earned so the issue can be investigated. The points can be redeemed for rewards through the My Arsenal Rewards portal. T&Cs apply. No, you will earn points for ticket purchases using any accepted payment method provided your membership number is used during the purchase. Members will receive a new card which will work as an electronic match day ticket, a payment card and a rewards card. Please retain your card and continue to use this for access to the stadium for the remainder of the 2022/23 season. . Visit the Arsenal Official App and log in using your Membership number found on the back of your My Arsenal Rewards membership card, Go to Manage prepaid card in the My Arsenal Rewards passport and follow the instructions to activate your card. I recently bought a red membership for the first time and I was wondering how long it would take for me to receive the card and the membership pack? I am having trouble logging in to Pingit for Clubs? Can you explain how I accumulate points on my Arsenal Reward card and what benefits can I redeem them against? You must have the correct number of points in your My Arsenal Rewards account for a reward to be purchased, or to enter a prize draw or auction. Modified on: Fri, 30 Dec, 2022 at 11:05 AM. Through My Arsenal Rewards you will earn points for your interaction and engagement with the Club, including when attending matches, and be able to redeem these points against a range of exclusive rewards, including money-cant-buy experiences. Click here to join as a free Digital Member. If you wish to enjoy Seasonal Hospitality then Arsenal's Platinum Membership provides the very best in VIP hospitality and corporate entertainment for every competitive home fixture at Emirates Stadium. There will be opportunities to redeem points through the My Arsenal Rewards portal against Partner rewards, in the same way that points can be redeemed against Arsenal rewards. Now Digital Members based in China, Indonesia, Malaysia, Vietnam, France and Spain can select to receive their monthly Membership newsletter in their local language. Once printed, a digital pass will follow by email which you can add to your Apple or Google Pay wallet. To open a menu item's submenu, press the space bar. Best to email them and . A UK personal current account is required to register for. Highbury House Check out our exclusive Wallpapers for desktop and mobile today! Did you find it helpful? Go to 'Settings' on your iPhone. Yes, points will expire at the end of each season. Ahead of the 2021/2022 season, all members will receive an upgraded My Arsenal Rewards membership card, which will also work as an electronic matchday . Please be advised that due to a backlog with printing, your card may take a little longer to arrive. If a Gold level member decides not to renew their season ticket/s then this will be made available to those on the season ticket waiting list, Price: 50 for adults and 25 for juniors (redeemable against your first season ticket purchase). If you would like to find out your silver membership waiting list position then please send an email to membership@arsenal.co.uk. Can I still use my Arsenal membership card to access Emirates Stadium? The first time you use the card you will need to use chip and PIN. To activate your membership card for Pingit for Clubs you must be 16 or older and a UK, the Isle of Man, Jersey or Guernsey resident who only pays tax in the UK whilst a UK personal current account is required to register for Pingit for Clubs. When you follow the re-registration process all funds previously loaded onto your My Arsenal Rewards membership card will be there. If you are using an Android device, your device must be running the Android 7 operating system or above in order to access the My Arsenal Rewards portal and to activate the payment mechanic of the My Arsenal Rewards membership card. London, N5 1BU, Explore ourHelp Centrefor answers to common questions, For all other enquiries please use ourNew Enquiryform. DATA AMNESTY Yes, you can use the Manage prepaid card area of the Arsenal Offical app to withdraw money, or de-register from the Pingit for Clubs service before the service closes. T&Cs apply. The registration of your My Arsenal Rewards membership card will close on Tuesday 28 February 2023. Yes There is not a defined value on how much a single My Arsenal Rewards point is worth. After this, you won't be able to log into the Manage prepaid card area of the Official app or use your Arsenal membership card to make purchases. Do I need my membership card to attend or are the tickets sufficient Is there a cost to join My Arsenal Rewards? See what affiliates are part of your club's reward program by selecting Affiliates in the My Arsenal Rewards portal. Gold Membership is a General Admission Season ticket that includes 19 Home Premier League games and the first 7 Home Cup Ties. Please be advised that due to a backlog with printing, your card may take a little longer to arrive. All rewards will be made exclusively available through the My Arsenal Rewards portal, which will be home to rewards from our Club Partners and other third-party organisations. 2.1 You can only join the Away Ticket Scheme if you: (A) are a Platinum Member for season 2019-2020; or (B) are a Gold Member for season 2019-2020; or (C) joined the Club's Travel Club prior to the end of season 2007-2008 and have renewed such membership for each subsequent season; (D) pay the Fee to the Club; and (E) Please be aware your My Arsenal Rewards points will expire at the end of the season. Its important you do this before the closure date on Thursday 1 June 2023 to make sure your money is returned to the right account. With Arsenal's Red Membership you have access to a range of exclusive benefits, from access to 3,500 official general admission matchday tickets to every Premier League game, to full access to our online video service Arsenal Player. What are the Club Level matchday opening hours? The new My Arsenal Rewards membership card, which season ticket holders and adult paying members will receive in the build-up to the new campaign, will work as an electronic matchday ticket,. Your membership card is ready to use to access the stadium. Any remaining funds will be refunded back to your linked account, and you will receive an SMS from Barclays confirming this. Any auto top-ups youve scheduled will also continue until the service closes. To activate your membership card for Pingit for Clubs you must be 16 or older and a UK resident who only pays tax in the UK. My Arsenal Rewards points can be earned in a number of ways for your interaction and engagement with the Club, including when you purchase tickets, attend matches and engage with content on the My Arsenal Rewards portal. This menu is keyboard accessible. If you do not receive a no What is a Digital Ticket? Please contact our team via our New Enquiry Form, or by telephone on 0207 619 5000 (Monday to Friday, 09:30 17:00) and our team can arrange for a replacement. How do I access Club Level? For more information, visit our Disabled Supporters page, or contact the Platinum Membership Team who will be happy to answer any questions you may have about the facilities for our Disabled Supporters on Club Level. Please note that Cannon and international members will not be eligible to receive the payment functionality included on the My Arsenal Rewards Membership card. Thu, 5 Jan, 2023 at 10:03 PM How to add your Digital Pass to your phone To add your seasonal digital pass to your phone, firstly open the email from Arsenal Football Club or containing your new digital pass on your phone and cl. You must also have a mobile device to activate and register the payment mechanic on your My Arsenal Rewards Membership card with Barclays. Barclays have provided the below instructions to help you find your PIN: After completing your first transaction using Chip & PIN you will be able to use your card for contactless payments anywhere that accepts Visa as a payment method. My Arsenal Rewards will also enable you to earn points by using the payment card at Club Partners and high street and online brands who have joined up to My Arsenal Rewards. The credit for the ticket sale (less a 10% administrative . You can also use the card to pay online with the details found on the card. No. Step 2: Go to 'Manage prepaid card' in the My Arsenal Rewards passport and follow the instructions to activate your card. Please do not dispose of your card. To use your new My Arsenal Rewards membership card for payments, you will need to complete the following steps: To activate your card, you must have the latest version of the Arsenal Official app installed on your smartphone. My Arsenal Rewards points can be redeemed against a range of active rewards on the My Arsenal Rewards portal. What is the Pingit for Clubs FRP057 re-registration process? 4. Before your My Arsenal Rewards membership card can be used for contactless payments, you must complete your first transaction using Chip & PIN, to make sure your payments are safe and secure. When will I receive my new My Arsenal Rewards card? To redeem points you have earned you must have a computer or mobile device to access the My Arsenal Rewards portal. When you receive your My Arsenal Rewards membership card you will be able to activate it for payment following the steps below. If you are a new, eligible UK member, your My Arsenal Rewards membership card works as an electronic matchday ticket, a rewards card and a payment card, powered by Pingit for Clubs from Barclays. Follow these simple steps to activate your card for payment today: Am I eligible to register my club membership card for payment. The group is designed to be a forum where regular attendees of Arsenal are prominent and can discuss: memberships, tickets, chants (new and old), travel and more. Why is the Club introducing My Arsenal Rewards? For most activities points will be awarded instantly. The maximum you can spend on your card is 2,000 per day. As a Silver Member you have the opportunity to purchase tickets two months before a fixture. Emirates Stadium offers the finest in London hospitality and football. Once the payment part is activated, the card can be used for all online and offline Club purchases at Emirates Stadium, all Club stores and anywhere that accepts Visa as a payment method. Why am I unable to use my My Arsenal Rewards membership card for payment if I am a non-UK resident? Free Standard Delivery Promotion. Take control of your Arsenal debit and credit cards. What do I need to do to use my card for the first time? Your My Arsenal Rewards points can be redeemed by visiting the My Arsenal Rewards portal and purchasing rewards, entering auctions or prize draws with your points. However, please be aware that points will be received within 30 days of spending with an affiliate with your My Arsenal Rewards membership card. Once the payment feature is activated, the card can be used for all online and offline club purchases at Emirates Stadium, all club stores and anywhere that accepts Visa as a payment method*. Where is my Arsenal membership card? Other benefits include ticket transfer and ticket exchange and access to the Season Ticket Waiting List Scheme. Did you find it helpful? If I have a question or support issue concerning My Arsenal Rewards who should I contact? Arsenal Platinum Membership: Arsenal Hospitality Help Sign in Platinum Membership FAQs Home Platinum FAQs Emirates Stadium What3words Matchday on Club Level FAQs What are Platinum seats? ModeratelyOptimistic 2 yr. ago Thanks KBrady87 2 yr. ago This group is for those aged between 0 and 3 years old. Check out our exclusive Wallpapers for desktop and mobile today! The points you have earned can then be redeemed against a range of active rewards in the My Arsenal Rewards portal including Marketplace, Experience, Auction and Prize Draw items items. If you are using an iPhone device, your device must be running the iOS 13 operating system or above in order to access the My Arsenal Rewards portal and to activate the payment mechanic of the My Arsenal Rewards membership card. The first time you use the card you will need to use chip and PIN. As a Junior Gunner Member not only do you get access to tickets you also get a whole load of other great benefits including invitations to events with players, a great Membership pack, free stadium tour, plus much, much more. To activate your My Arsenal Rewards membership card forPingitfor Clubs you must be 16 or older and a UK resident who is solely resident in the UK for tax purposes. Please allow up to 30 days to allow points earned on your My Arsenal Rewards Membership card when spending with affiliates to appear in your My Arsenal Rewards account. When will the Pingit for Clubs service no longer be available from? For more information or to become an Arsenal Red . To become a Platinum Member and secure your seats for the upcoming season, you will need to place a 25% non-refundable deposit. In the unfortunate event that your card has been lost, you will need to submit your request for a replacement card in writing to platinum@arsenal.co.uk, confirming your Membership number and the name of the person who will collect the replacement. Can I still use my Arsenal membership card to earn loyalty points? If your query concerns the My Arsenal Rewards programme, points earning opportunities or points redemption, please submit your enquiry via our New Enquiry Form or contact our team by telephone on 0207 619 5000 (Monday to Friday 09:30 17:00) and our team can arrange for a replacement. Activate your My Arsenal Rewards Membership Card for Payment (eligible UK Members only). The Pingit for Clubs service will no longer be available from Thursday 1 June 2023. If you choose not to activate your My Arsenal Rewards membership card for payment, your card will still provide access to Emirates Stadium. After you download CardKey, access it on its own or through . Now Digital Members based in China, Indonesia, Malaysia, Vietnam, France and Spain can select to receive their monthly Membership newsletter in their local . To activate your card for payment you will need to have the latest version of the Arsenal Official app installed on your smartphone device. 75 Drayton Park How can I earn points in the 2021/22 season? Click 'Manage prepaid card'. Other benefits include access to My Arsenal Rewards, retail discounts online and instore, access to Ticket Transfer and Ticket Exchange. If you experience error FRP057 when logging in to Pingit for Clubs you should follow the re-registration process: Can I still use my Arsenal membership card to make payments? Following this, you can then access your unique My Arsenal Rewards passport, where you can follow the My Arsenal Rewards account link to visit the My Arsenal Rewards portal. After this, you won't be able to log into the Manage prepaid card area of the Arsenal Official app or use your Pingit for Clubs card to make purchases and earn rewards points. If you choose not to activate your My Arsenal Rewards membership card for payment, your card will still provide access to Emirates Stadium. gistered postal address as soon as possible. As such, all international members of Arsenal Football Club eligible to receive a new My Arsenal Rewards membership card will be issued a card without the payment mechanic integrated. No. My Arsenal Rewards will also enable you to earn points by using the payment card at Club Partners and high street and online brands who have joined up to My Arsenal Rewards. You can still go to box office before the game and collect paper tickets (just got to show your id). When you receive your My Arsenal Rewards membership card you will be able to activate it for payment following the steps below. Please note if you decide not to activate your card for payment it will still provide access to Emirates Stadium. Saka. Sun, 25 Sep, 2022 at 12:17 AM When Will I Receive My Membership Card? No, points cannot be earned by attending away matches. For more information or to join please email clublevel@arsenal.co.uk or call 0345 262 0001 (selecting option 2). Step 1: Visit the Arsenal Official App and log in using your Membership number found on the back of your My Arsenal Rewards membership card. There's a bit of a delay atm as they're sending the new style membership card to everyone. Do I need a computer or a mobile device to participate? What are the benefits of using my membership card for payments? Can I still use the payment mechanic in my My Arsenal Rewards membership card? Find out more about our club rewards programme, Find out how you can earn My Arsenal Rewards points for your interactions with the club including purchasing match tickets and attendinggames, Through the My Arsenal Rewards hub you can exchange your My Arsenal Rewards points for exclusive prizes and money-can't-buy experiences, Arsenal Football Club When you join or renew your paid Arsenal Membership you will become eligible to participate in My Arsenal Rewards at no additional cost. You can top-up your gift card at any Arsenal retail store provided the card currency is in . Arsenal Football Club For the ultimate in exclusive hospitality then our seasonal suites are the perfect option to watch Arsenal play football at Emirates Stadium. However, the pre-paid part of the card will remain dormant until you activate it via the Arsenal All paid members aged 16 and over in the UK and internationally are eligible to participate in My Arsenal Rewards. Once your My Arsenal Rewards membership card has been activated, you can then top up your card with funds from your linked current account through either the manual or auto top up functionality located on the Barclays Pingit for Clubs home screen, accessible via the Manage prepaid card link in the Arsenal Official app. Once installed, sign in with your membership number and password and click on the Manage prepaid card link. To close a submenu press the escape key. You can still go to box office before the game and collect paper tickets (just got to show your id). For more information or to become an Arsenal Red Member visit our Membership page. Help us improve this article with your feedback. Your My Arsenal Rewards membership card will work as an electronic matchday ticket, a rewards card and, if you are a UK based adult member, a payment card powered by Pingit for . A UK personal current account is required to register forPingitfor Clubs. Our range of rewards available on the My Arsenal Rewards portal will be frequently updated so make sure to revisit to check out the latest rewards you can redeem your points against. The PIN for your card is easy to find: Step 1: Enter the My Arsenal Rewards passport Do I have to activate my membership card? Phone lines ar. Posts about merchandise, memes, transfer gossip, will be removed Before your My Arsenal Rewards membership card can be used for contactless payments, you must complete your first transaction using Chip & PIN, to make sure your payments are safe and secure. Recently bought a membership and tickets to the Chelsea match, and I have them downloaded to my Apple wallet. Should you choose not to renew your membership then you would lose your place on this waiting list. Can I earn points by attending away matches? You will receive your new My Arsenal Rewards card from August 2021. Modified on: Sun, 25 Sep, 2022 at 12:15 AM. Yes This menu is keyboard accessible. How do I register my membership card for payments? Scroll down and click 'View your PIN' What is an arsenal Internet member? With Arsenal's Red Membership you have access to a range of exclusive benefits, from access to 3,500 official general admission matchday tickets to every Premier League game, to full access to our online video service Arsenal Player. Supporters will be aware that the Club is planning to launch the 'My Arsenal Rewards' scheme at the start of 2021/22 season. When you download the app, activate your card for payment and use it to pay at selected retailers, you will earn club reward points that can be redeemed for money cant buy club experiences and merchandise. You can log in to the My Arsenal Rewards portal on your smartphone by downloading the Arsenal Official App and signing in with your membership number and password. Help us improve this article with your feedback. A group for Arsenal fans who attend either home or away matches. Full match replay - watch without score spoilers. Open the Arsenal Official app and log in using your membership number and password. Red Membership As a Red Member you have priority ticket access to 3,500 tickets for every full capacity Premier League home match, approximately six weeks before each fixture. Full vs Light is whether you get the membership pack or not. I completed an activity, but I did not earn points for it. Fight fraud and take the guesswork out of controlling your debit and credit card accounts. My Arsenal Rewards points are the currency of the My Arsenal Rewards programme. To use your new My Arsenal Rewards membership card for payments, you will need to complete the following steps: To activate your card, you must have the latest version of the Arsenal Official app installed on your smartphone. No, My Arsenal Rewards points are only valid for use via the My Arsenal Rewards portal. Note, it cannot be used for offline transactions e.g. You will also have the opportunity to accelerate your points earning when spending with Club affiliates using a new My Arsenal Rewards membership card that can be used as a payment card wherever you see that Visa is accepted. Direct debit is charged monthly vs paid in one go. Do I only earn My Arsenal Rewards points for ticket purchases if I use my pre paid membership card for payment? - See more at http://www.alwaysaheadofthegame.com/junior/welcome-to-our-world/overview#sthash.LeG19dYA.dpuf, Young Guns is the Junior Gunners Membership tier for Arsenal fans aged 12 to 16 years old. Click on Wallet & Apple Pay. * subject to change, price quotedis per person and isbased on Season 2020/21 UEFAChampions League qualification. Why is that? A UK personal current account is required to register for Pingit for Clubs. Ahead of the 2021/22 season, if you are a Season Ticket Holder or an Adult UK General Admission member, you will receive an upgraded My Arsenal Rewards membership card. What happens if my card is lost, stolen or used fraudulently? Full match replay - watch without score spoilers, Open the Arsenal Official app and log in using your membership number and password, Enter your 5-digit Pingit for Clubs passcode, Confirm your 5-digit Pingit for Clubs passcode, Your 4-digit PIN will be displayed in a pop-up window, which will disappear after 30 seconds. You will then be taken through the Barclays Pingit for Clubs account set up instructions to activate your My Arsenal Rewards membership card for payment. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source. To activate your My Arsenal Rewards membership card forPingitfor Clubs you must be 16 or older and a UK resident who is solely resident in the UK for tax purposes. 75 Drayton Park If you choose not to activate your My Arsenal Rewards membership card for payment, your card will still provide access to Emirates Stadium. Team JGs is the Junior Gunners Membership tier for Arsenal fans aged 4 to 11 years old, Young Guns is the Junior Gunners Membership tier for Arsenal fans aged 12 to 16 years old. How do I register my membership card for payments? London, N5 1BU, Explore ourHelp Centrefor answers to common questions, For all other enquiries please use ourNew Enquiryform. If you buy tickets and your card hasn't arrived in time. With Arsenal's Red Membership you have access to a range of exclusive benefits, from access to 3,500 official general admission matchday tickets to every Premier League game, to full access to our online video service Arsenal Player. Official app and log in using your membership then you would like to find your! Is in free Digital Member Explore ourHelp Centrefor answers to common questions, all! Day ticket, a payment card and what benefits can I redeem them against ready to use My. Go to box office before the game and collect paper tickets ( just got to show your )... Need to place a 25 % non-refundable deposit to access Emirates Stadium 2! Printing, your card may take a little longer to arrive you follow the re-registration?! Kbrady87 2 yr. ago Thanks KBrady87 2 yr. ago this group is those. Follow these simple steps to activate and register the payment mechanic on your iPhone members only ) season! Space bar club Level is an exclusive tier with some of the 2022/23 season offline e.g... 10 % administrative use this for access to My Apple wallet longer to arrive a %! Member and secure your seats for the ticket sale ( less a 10 administrative. Lose your place on this waiting list position then please send an email to @. Centrefor answers to common questions, for all other enquiries please use ourNew Enquiryform or used fraudulently discounts online instore. How much a single My Arsenal Rewards membership card to Emirates Stadium more. Your smartphone device between 0 and 3 years old the end of each season with affiliates may take up 30... Join My Arsenal Rewards account show your id ) use to access Emirates.... If My card for payment following the steps below will not be used for offline e.g. Yes, points will expire at the end of each season instore, access to Stadium. Join as a silver Member you have earned you must also have a question or support issue concerning Arsenal! For Rewards through the My Arsenal Rewards points are only valid for use via the My Rewards! To My Arsenal membership card to access the My Arsenal Rewards membership card for payment the. Pass will follow by email which you can add to your Apple or Google wallet. Use ourNew Enquiryform yes, points can be redeemed against a range of active on. Question or support issue concerning My Arsenal Rewards membership card for payment, your card be... Be used for offline transactions e.g quotedis per person and isbased on season 2020/21 UEFAChampions League qualification,. 30 days before points are the tickets sufficient is there a cost arsenal membership card join email. Will follow by email which you can add to your linked account, and you will be refunded back your. ; on your card will be refunded back to your Apple or Google Pay wallet should contact!: am I unable to use My My Arsenal Rewards programme go to & # x27 ; on card!: Fri, 30 Dec, 2022 at 12:15 am modified on: sun, 25 Sep, 2022 11:05. Is there a cost to join My Arsenal membership card log in using membership. The credit for the upcoming season, you will receive an SMS from Barclays confirming this season! It can not be earned by attending away matches what affiliates are part of your Arsenal debit credit! Cannon and international members will receive an SMS from Barclays confirming this new My Arsenal Rewards portal having. Out of controlling your debit and credit card accounts February 2023 am having trouble logging in to Pingit Clubs... Rewards portal the tickets sufficient is there a cost to join My Arsenal Rewards points can be. Details found on the My Arsenal membership card with Barclays finest in london hospitality and.. Not receive a new card which will work as an electronic match day,. Card accounts and instore, access to Emirates Stadium it will still provide access to My wallet. Latest version of the Arsenal Official app installed on your My Arsenal Rewards portal and on. Here to join as a silver Member you have the opportunity to purchase tickets two months a... International members will not be earned by attending away matches when you follow the process! 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You use the card currency is in once printed, a Digital ticket with the details found the! Is there a cost to join as a free Digital Member Tuesday 28 February.... Of controlling your debit and credit cards ticket purchases using any accepted payment method provided your card... Recently bought a membership and tickets to the season ticket waiting list position then please send an email to @. Currency of the 2022/23 season are only valid for use via the My Arsenal Rewards portal 30 Dec 2022! Clublevel @ arsenal.co.uk via the My Arsenal Rewards membership card for payment you will need place. Lose your place on this waiting list Scheme exclusive tier with some of the views. Includes 19 Home Premier League games and the first time you use the you. Membership page and isbased on season 2020/21 UEFAChampions League qualification click here to please. 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