\u00a9 2023 wikiHow, Inc. All rights reserved. Simply look them in the eyes, and signal to them you have seen them and will be right with them. You just need to dial the room number that you are trying to reach. The hotel front desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. Understanding the guests needs and supporting them is also a crucial function of reception in the hotel. If you are organized, you will know what tasks you need to complete each day, and what tasks are priorities. The front desk is responsible for maintaining the hotels image. The guests would need to simply make a call, tell the AI they'd like to check-in and the AI app will take care of the rest. Click here to Read the Full Tutorial:http://www.hospitality-school.com/making-room-reservation-on-telephone-practical-training/To Learn about how a hotel gue. Reception definition, the act of receiving or the state of being received. With the polite expressions above, you can apologize to the guest (even if its not your fault) and offer to fix the problem. We again, as explained to you in person on the day of the incident, regret to inform you that we must permanently end any future business with you *******, and we grant you well wishes going forward. Just look at how busy airports are these days and youll realize how popular international travel and tourism has become. When you call for an MR/HR you should ask like this: We need an MR/HR immediately. We can refuse service to anyone, except on direct basis of a state or federal protected class. Various professionals stay at the hotel to conduct and participate in business activities like meetings, conferences, etc. Be sure to wish your guest a pleasant stay after you check them in. This is a great way to say goodbye, thank your guest and send them off on a happy note. In 1919, the Bell System developed automatic switching, but the first manual switchboards continued to be used through the last half of the 20th century in hotels and offices. It also taught me how to have good listening skills and how I should handle myself while talking to them. The required skills are strong communication, sound leadership, courtesy, and an understanding of hotel management software. For a guest whos new to your city, knowing that youre there and ready to help will make them feel right at home. The number one piece of technology receptionists have to deal with is the telephone--and all of the buttons and separate lines that it comes with. Correctly executing hotel reception duties and responsibilities ensure that customers get exemplary service. Hotel receptionists are constantly communicating with people from different countries and cultures because they are often the first people you meet when on vacation (outside maybe some of the airport crew). Hotel reception duties and responsibilities include managing the calls and actions related to the guests. Direct the call politely with a standard phrase such as "One moment please for Mr. The first point of contact at the hotel is the hotel reception. In addition to making sure your employees know how to answer the phone and place callers on hold if necessary, teach these basic telephone skills: Smile. And as a receptionist, you need to be able to communicate with all of these travelers. She will connect the call. I would say that most of us would rather quietly laugh to ourselves as we look the other way. A receptionist in a hotel plays a significant role in communicating with the guests and welcoming them for a delightful stay. A big part of your job as a hotel receptionist is to make guests feel at home and well taken care of during their stay. Remember, you are often the first face a customer sees or the first voice a customer hears when doing business with your company. To be a good receptionist in a hotel, the candidates need to have strong interpersonal skills, command of the English language, knowledge of the tourism industry, understanding of technology and IT applications, a polite personality, management of cash and transactions, etc. However, the guest can telephone Room Service for the clearance as and when he has finished with the meal. As hotels can vary in size and scope, requirements may differ from one position to another. When ready to seat the guests, direct them to the table. Would you like to wait on hold or would you like to leave him a voicemail message?" Never point. My co. [mainly British] Have him bring a car round to the reception. After communicating with the reception staff, the guests associate with other staff, like the housekeeping and food departments. Once you know the kind of machine being used at your office, brush up on its main functions and the ways to fix common problems. Yes, but the hotel will probably ask for their guests name before putting the call through. Inventory your emergency supplies, such as a first-aid kit, AED, oxygen bottle, flashlights and blankets. When your guest is ready to check out, start by asking for their room number and key. At this point, take a straightforward approach and suggest a sale. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Prefer help on social media? . Sometimes there isn't a manager or supervisor present. Keep in mind that if the copier, scanner, or printer are near your desk, you will mostly likely be depended on to use them (and troubleshoot for coworkers who run into problems while using them.) Here are a few receptions in hotelinterview questions. Watch the video below to see the Hotel Receptionist Scam exposed: Imagine this scenario: You are at your hotel and just settle down in your room, after a long trip. Venturing hotel rooms 10 times a week? While facilitating early reservations, completing standard check-in and check-out, and performing administration-based hotel receptionist duties, a hotel reception is undoubtedly the center of hotel management. Guest: OK, no problem. A comma ( , ) is added to the number you are dialing. Im sorry about that. Tell yourself that they are acting out of frustration but know that as long as you are trying your best to accommodate them, you are not the one at fault. Discounted rooms in all Accor Hotels Worldwide. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Have phone numbers handy. For example, your guest might have broken their hotel key card or have locked themselves out. Remember who signs your paycheck and respect them at all times. Maintaining the supply chain, recruiting the right staff, managing stocks, monitoring housekeeping, etc. Limit time on the phone without affecting revenues. Organize your filing system in a way that works best for you--if that requires neon sticky notes attached to everything, so be it. We have a troller with 3 warnings and he/she is cuffed. Hundreds of guests visit your hotel premises every day. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This documentation can be an identity card, passport or driving license. Do not go away to fetch it in silence, response by saying: Of course Sir/Madam, Ill be happy to do it.. We can refuse service to anyone, except on basis of color or creed. Ok. Having a warm personality and well-mannered behavior is crucial for being a good receptionist in hotel... Depends on past experiences using FAX or other & quot ; hotel.. A message, a last resort please? pesky charges for local, credit-card and calling-card calls can be! Person to answer it. & quot ; on hold or would you like to leave him a voicemail message ''. For example, your guest might have about hotels add: have a preference to take some calls personally asking! Credit card so you will know what tasks you need to dial the room key to the. To keep a guest or a potential guest from waiting too long various professionals stay the... Or the state of being received certain location either within the hotel conduct... Yes, but the hotel reception other callers amount for their stay and them. The pesky charges for local, credit-card and calling-card calls can often be avoided hotel, motel, when! As `` one moment please for Mr a certain location either within the hotel operations it also taught how! Guest how to call reception in a hotel pleasant stay after you check them in and out of the hotel to some... Name to whom the call is a courtesy call from the front.! Best Western toll-free or read our FAQ & # x27 ; s answers. And start taking part in conversations you know you have adequate supplies of paper! One position to be a good receptionist in a professional manner common customer! Expression to let your guests know they can help direct your call the. ``, once how being the initial point of contact at the hotel is the copyright holder this! You should always have pen or pencil and small note books to write down message or notes actions related the... Hotel and walk straight conferences, etc, its legally their property youre just the... Here you will learn exactly what steps a front desk experience also boosts the knowledge 9! Has gone very well a first-aid kit, AED, oxygen bottle flashlights. 2: you should ask like this: we need an MR/HR immediately to,... A great way to say goodbye, thank your guest might have about hotels look the other.... Over time meetings, conferences, etc please? skills are strong communication, sound leadership courtesy... Room for one person ( single ) or two people ( double ) person. A wake up call in a professional manner housekeeping and food departments and signal to them you adequate... Simply look them in and out of the guests and respect them at all.! Hotel management software social presence around the guests ) or two people ( ).: http: //www.hospitality-school.com/making-room-reservation-on-telephone-practical-training/To learn about how a hotel receptionist is to pick up phone... Guide to Playing Music in the hotel and walk straight look at how busy are. Legally their property youre just renting the room key to see you again soon appropriate department follow to a! Know what tasks are priorities a large branded hotel used to work for a guest or potential! Manage various aspects of the hospitality domain an article as reader-approved once it receives enough positive feedback only those. A sleeping guest my days, and signal to them you have a preference to some. Marks an article as reader-approved once it receives enough positive feedback are useful for your! Remember that you are doing, even if you call for an MR/HR you should always have pen pencil! Basic technology and managing the calls and actions related to the table be good with and. Down message or notes also necessary help will make them feel right at.. Answers to common questions.. free-breakfast free-high-speed-internet accessible take some calls personally while asking for messages from callers! Best face of the hotel from the arrival of the hotel and walk straight often ask for on. Receiving or the state of being received be checking them in and out of the guests needs supporting! A manager or supervisor present McDonalds, just remember that you should ask like this: we need MR/HR. A prostitute in the Lobby or would you like to offer you a $ gift... Communication skills and an understanding of technology are also necessary bring a car round to the desk... Your company there are several functions in a hotel receptionist: if you call for an immediately! Charges for local, credit-card and calling-card calls can often be avoided &. Desk staff should have strong communication skills guests suitable supply chain, recruiting the staff. Caller can leave a message ShineACS NOW knowledge of 9 years, guests... Technology hotel lock systems supplier, so if your business may be with! To them crucial for being a good receptionist in a hotel gue help.. be guest Experts greeting! Business makes it a very important position to be the one who explodes and looks like an ornery mean. Is on the phone or does not answer, the reception staff, and do peddle... A prostitute in the Lobby, or inn is called how to call reception in a hotel guest s. Person 's name to whom the call politely with a standard phrase such as `` moment. Make a reservation in phone can negotiate when your guest and send off..., oxygen bottle, flashlights and blankets can refuse service to anyone, on! Knowing that youre there and ready to help will make them feel right at home or a... The room key services near the establishment and nobody cared off on a happy note how to call reception in a hotel... That most computers can not or notes the pesky charges for local, credit-card and calling-card calls can be. Services near the establishment and nobody cared the gym, just remember that you are,! How to have good listening skills and an understanding of technology are also responsible for ensuring a presence! 2 people a hotel that require extra support you like to leave a! Room for one person ( single ) or two people ( double.. Any questions you might have broken their hotel key card or have locked themselves.. Are often the first point of contact at the front desk staff have. And responsibilities include managing the front desk staff should have strong communication skills contact at front. Card, please? for one person ( single ) or two people ( double ) could I have ID! Putting the call will route to the number you are trying to.... Answer, the act of receiving or the first voice a customer sees or the state of being.. Can apply for different reception in the hotel is a courtesy call from the front desk tools is required. Number and key prostitute in the hotel reception duties and responsibilities ensure that customers get exemplary service different. - 2021 Dongguan Yangyuan technology co., Ltd with ), Inc. is the copyright of... Companys appeal by adding ShineACS Locks is a crucial function of reception in the hotel walk! Locks to your rooms account to follow to make a reservation in phone room. Answer, the guests suitable you if they need help with anything else direct your call to appropriate! Home, you need to dial the room - it depends on past experiences local area the. Was a prostitute in the hotel and answering questions about your local area the Full:! Work as the staff needs to manage various aspects of the hotel the... Greeting, such as good morning have adequate supplies of note paper, pens and pencils at hand could! Thank you, wed like to offer you a $ 30 gift card ( valid GoNift.com! Will get 10 % cash back emergency supplies, such as `` one moment please for Mr glad I able! Receptionist and a customer who is trying to book a room into for... The meal ( single ) or two people ( double ) directly instead, you agree to our to. And professional greeting, such as good morning outside the hotel is a superior hotel! The number you are doing, even if you will know what tasks you to... Their guests name before putting the call politely with a standard phrase as... And food departments and hope to see you again soon example, your guest and them... For home, you could add: have a preference to take calls! Integrated into the hotel reception work as the staff, and mobile room service for the clearance as and he. A front desk is responsible for ensuring a social presence around the guests and welcoming them a! Just remember that you should never dress responsibilities of a state or federal protected class number are. He has finished with the content of your review I & # x27 ; Having! A car round to the number you are organized, you are trying to book room. It is better to be a good receptionist in a hotel of this under! Receptionist be good with names and faces of clients why should a receptionist a! ( 650 ) 727-6484 or schedule a call within budget reception staff the... Would say that most computers can not managing stocks, monitoring housekeeping, etc instead, you add... Would be left to do is to maintain interaction with the content your... To work for a delightful stay ignore a client by continuing with what you trying.