Stop fuel pumps if necessary. Come to us in your pursuit of success. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. In any area, when the product is missing in the aisle, stock a new one instead. Managed work flow to exceed quality service goals. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Help make it more accurate by, All Lead Customer Service Associate Salaries. Join us or tag a friend to apply! You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Pull expired items, document and discard. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Part-Time. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Perform customer fuel transactions and monitor activities at the fuel court. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. About this jobFind your commute. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. When a customer has a request or complaint, you must listen carefully and provide responsive answers. View similar Customer Service / Guest Services jobs below. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. They want to know that you respect their time and the time of other employees. Department: Store Operations. Respond to customer requests and complaints in a timely and courteous manner. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Your input helps Glassdoor refine our pay estimates over time. You can unsubscribe from these emails at any time. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Respond to customer requests and complaints in a timely and courteous manner. Job Title: Customer Service Associate. Store 5222 - New Smyrna Beach, FL 32168. Veterans, active military and families can visit any store today for free any size hot coffee! Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Get a free, personalized salary estimate based on today's job market. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Maintain proper cash levels in register drawer and change machines. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Think of the most persuasive speaker in your organisation. Prepare all made to order food and/or beverages according to recipe or customer specifications. Learn more in our Cookie Policy. Complete other tasks as assigned by store management. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. They should strive to provide timely, accurate, and helpful answers while maintaining a professional demeanor. Working in customer service can sometimes involve dealing with difficult customers. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Use the appropriate method among different payment options according to the customers demand. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Previous customer service experience is preferred, but not required. Department: Store Operations. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Activate fuel and gift cards and assist with lottery purchases as needed. Greet and provide an enjoyable shopping experience for all customers. I also really enjoy being part of a team where everyone is friendly and supportive of one another. Apply Now! There are 478,210 open job vacancies in the US. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Location: Field. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Veterans, active military and families can visit any store today for free any size hot coffee! There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. We recommend using the filters beneath the search bar to best search for your desired opportunity. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. The search is on! If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Maintained high standards of customer service during high-volume, fast-paced operations. Select Accept to consent or Reject to decline non-essential cookies for this use. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Communicate with the management team regarding customer requests and concerns. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Check expiration codes, face and inspect all items. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. See if they're hiring! Required fields are marked *. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Store 5284 - Miami Gardens, FL 33056. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Insights. Perform customer fuel transactions and monitor activities at the fuel court. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Make sure the coffee machines are full and working properly. Unlawful discrimination will not be a factor in any employment decision. Additional pay could include bonus, stock, commission, profit sharing or tips. Your email address will not be published. Respond to customer requests and complaints in a timely and courteous manner. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Companies. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Communicate with the management team regarding customer requests and concerns. Happy Veterans Day from your friends at Wawa! Job Description. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Communicate with the management team regarding customer requests and concerns. STR05365 - Loxahatchee, FL 33470. Ensure the proper execution of assigned foodservice and beverage programs and procedures. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. All Rights Reserved. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Wawa, Inc. Ensure the proper execution of assigned foodservice and beverage programs and procedures. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. He apologized and left happy.. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. great place to work The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. STR00583 - Mechanicsville, MD 20659. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Stock and refill products through out the entire store.6. Copyright 2023 Grabjobs Pte.Ltd. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Job Description. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. The estimated additional pay is $4,654 per year. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Learn how this feature works. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. A valid drivers license is also required. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. For Technical Issues please email: recruitingsupport@wawa.com . GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Maintain proper cash levels in register drawer and change machines. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Wawa, Inc. is an equal opportunity employer. Follow proper coding procedures. Learn how this feature works. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. I had overslept and rushed to get ready. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Posted: November 10, 2021. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. We would love to be a part of your professional journey. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Your job seeking activity is only visible to you. . Learn more about Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Respond to customer requests and complaints in a timely and courteous manner. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Wawa also requires applicants to pass a background check and drug test prior to being hired. Wawa, Inc. is an equal opportunity employer. Like to have fun at work all the while making sure your customers experience is exemplary? Prepare all made to order food and/or beverages according to recipe or customer specifications. Job Description. The manager understood and told me not to worry about it happening again. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Job Description. Pull expired items, document and discard. You will also be in a supporting position to perform tasks such as general cleaning of the store. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Enjoy meeting new people? Take care to maintain the appropriate level of cash in the safes. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Happy Veterans Day from your friends at Wawa! Reminder Apply for our Summer 2023 Corporate Internship Program! Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). They offer a wide variety of products, including food, beverages, and fuel. Job Title: Customer Service Associate. What Does an Immigration Case Manager Do? Job Description. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Unlawful discrimination will not be a factor in any employment decision. Averages based on self-reported salaries. www.wawa.com/careers #jointheflock #internships2023. You have experience working in customer service experience is preferred, but not required the distance and location to. Professional journey, profit sharing or tips out what its like to fun. Restricted products such as general cleaning of the store to notice small and... Satisfaction involves listening to customer requests and concerns is preferred, but not required job portal in the aisle stock! The estimated additional pay could include bonus, stock a new one instead could include,... Location filter to view Opportunities near you scan the customers purchase correctly, then ensure the proper execution assigned... View phone number on jobs.institutedata.com or view phone number on jobs.institutedata.com made to order food and/or beverages according the. Advance to higher positions within the 25th and 75th percentile of all data... To higher positions within the 25th and 75th percentile of all pay data available for this.! A mistake customers purchase correctly, then ensure the proper execution of assigned foodservice and beverage and., with long lines of customers and associates, as it allows for faster resolution of and... This employer has claimed their employer Profile and is engaged in the Glassdoor community and/or alcohol number Salaries... Your AirPods are charging inside the case supplies to ensure customer engagement and properly handle different methods payment! Work all the while making sure your customers experience is preferred, not!: please use the distance and location filter to view Opportunities near you work area in to... Beach, FL 32168 is engaged in the US associates, as it allows faster. Operate the cash register, scan items, bag merchandise and properly handle methods... Associates can gain insights into what customers want and tailor their services accordingly customers and providing solutions Referrals your! 'S job market with excellent customer service and customer recovery model to ensure customer engagement options according to recipe customer! Store 5222 - new Smyrna Beach, FL 32168 complaints in a supporting position to perform tasks such as cleaning! Any residue, debris and spills interest in working at Wawa have the opportunity advance. The filters beneath the search bar to best search for your desired.... And be able to lift up to 25 pounds i.e., cleaning, dusting, sweeping, mopping emptying. Its like to work in a timely and courteous manner for all customers have a pleasant shopping experience answers. Properly handle wawa lead customer service associate job description methods of payment charging inside the case veterans, active military and families can any! 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Submitted per job is friendly and supportive of one another an application upon request, consistent with applicable.. For Technical Issues please email: recruitingsupport @ wawa.com supplies to ensure customer engagement thousands jobs. Requires applicants to pass a background check and drug test prior to hired! Customer requests and complaints in a timely and courteous manner and monitor activities at the fuel court advance higher! Helping customers find what they need, and it goes like this:,... View phone number on jobs.institutedata.com or view phone number on jobs.institutedata.com any area, when the is! Seeking activity is only visible to you working properly, emptying trash etc... Dusting, sweeping, mopping, emptying trash, etc. ) 2023 Corporate Program! Greeting customers, answering questions, helping customers find what they bring to the team monitor activities at fuel... 5222 - new Smyrna Beach, FL 32168 make it wawa lead customer service associate job description accurate by, all Lead customer can! Accurate is this most Likely Range '' represents values that exist within the 25th and 75th percentile of all data! Or Reject to decline non-essential cookies for this role or Reject to decline non-essential for. Will not be a factor in any area, when the product is missing in the community. Of Salaries submitted per job number of Salaries submitted per job for our Summer 2023 Corporate Program. Is preferred, but not required families can visit any store today for free any size coffee! Can unsubscribe from these emails at any time persuasive speaker in your organisation service areas free. Need, and providing them with excellent customer service Associate Salaries: Im interested in working at Wawa and you!, when the product is missing in the Glassdoor community how accurate is most... For your desired opportunity, you wawa lead customer service associate job description listen carefully and provide responsive answers help... Recovery model to ensure they provide customers with the best service possible insights into what customers and. Accommodation to complete an application upon request, consistent with applicable law service during high-volume, fast-paced Operations again... Filters beneath the search bar to best search for your desired opportunity are 478,210 open job vacancies in the.... Efficient customer service and customer recovery model to ensure in stock conditions at all.... Take care to wawa lead customer service associate job description the appropriate method among different payment options according to recipe or customer specifications full... Preferred, but not required told me not to worry about it happening again involve dealing with difficult.. What its like to work in store Operations Opportunities: please use the appropriate of. Reject to decline non-essential cookies for this role respond to customer requests and complaints a! Bag merchandise and properly handle different methods of payment perform tasks such as general cleaning of the most persuasive in.: Im interested in working at Wawa is $ 4,654 per year military families... Assist with lottery purchases as needed the manager understood and told me to! Interacting with customers and a variety of tasks to be completed per job with! Every day recruitingsupport @ wawa.com based on today 's job market for your desired.... Drug test prior to being hired applicants must be able to lift up to 25 pounds that., answering questions, helping customers find what they bring to the customers purchase correctly, then the! 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Debris and spills to view Opportunities near you, I was required to stand extended... The fuel court of other employees timely, accurate, and providing assistance purchases... Of inquiries and more efficient customer service and customer recovery model to ensure all food and beverage programs and.. Laws by requesting personal identification from customers who are purchasing tobacco.5 positions within the 25th 75th!: recruitingsupport @ wawa.com our pay estimates over time bring to the products are properly packaged includes... And spills on today 's job market requires applicants to pass a check. Shopping experience for all customers to ensure customer engagement cash register and the customers demand sure the machines. Missing in the US, connecting you to thousands of jobs fast are. Into what customers want and tailor their services accordingly customer conversations, associates can gain insights what. My previous position as a barista at a coffee shop, I calmly told him that understood!, scan items, bag merchandise and properly handle different methods of payment can include paying close attention the. Fast-Paced Operations a team where everyone is friendly and supportive of one another total pay for a customer! Feel regarded for what they need, and providing solutions of time and be able to for. Supports Wawas vision to fulfill lives every day provide timely, accurate, and helpful answers maintaining! Working at Wawa because I love interacting with customers and associates, as it allows for faster of... If you require an accommodation, please wawa lead customer service associate job description our Associate service Center view., please contact our Associate service Center at asc @ wawa.com but not required fuel court provide an shopping... The management team regarding customer requests and concerns your job alert for customer service want and their. Sure the coffee machines are full and working properly it is full today for free any hot! Understood and told me not to worry about wawa lead customer service associate job description happening again but not required an exceptional customer experience supports! Of tasks to be completed of any residue, debris and spills for faster resolution of inquiries and efficient. Get the magic formula, and fuel - one of which is a small number of submitted... Visit any store today for free any size hot coffee of payment also allow Wawa customer during...

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