We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. I was credited 117 dollars to my account and now I only get about 18 dollars credit. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. I was having problems with the company for months. On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. They are really a light for us in a very hard time. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. Canceling because of service, price or simply moving to a new area? Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Listen to mine, customer service is pessimal. Google does maps best. They then notified me that I will be charged the equipment fee. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). How to return your Suddenlink equipment. Unacceptable. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. If you choose to buy one yourself, you will need both or similarly a combination. Recent Locations. Phone number to dial 877-694-9474. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. See below.). You can use the Suddenlink location finder and visit a store in your area to return the items in person. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. The company took away about 100 dollars of the 117. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Get directions, reviews and information for Suddenlink Communications in Brady, TX. Best of the Best. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Pay with a credit card, no account required. In 2020, Google Maps was used by over 1 billion people every month. How Much Does Ethernet Installation Cost? We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Filters. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. SuddenLink appears to offer better introductory pricing than many of its competitors. The products and services we review may not be right for your individual circumstances. Hey, Tetiana! You might need to either transfer your service or cancel it. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. The offers that appear on this site are from companies from which Allconnect.com receives compensation. One to two DAYS? Suddenlink is scamming people! It becomes your responsibility as per the contract terms . Scale confidently, backed by our infrastructure. Filters. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Thinking now I don't owe any money. Now I went to a different company for for cable and phone because of my experience with internet I received from them. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. It offers 99% nationwide coverage, and you can cancel at any time. Open Google Maps on your computer or APP, just type an address or name of a place . Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. A link has directed you to this review. Enter ZIP or City to find a location near you. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. I called and they said they would remove the charge and credit me. Log in to your Google account and enjoy your own Google Maps. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Im signed up for Suddenlink service, what equipment do I need? Centurylink Modem Return to Store. Like most people I work from home and this is completely unacceptable. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. Find a suddenlink stores near you today. The device must be unopened and in the condition in which you received it. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. The suddenlink stores locations can help with all your needs. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. So then we rescheduled for the 3rd time for today July 13th and no one showed up. That's when I started getting calls saying I owed money. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. Visit a participating retail location below. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. Wi-Fi 6E: What is it and how can it help you? Returning equipment properly will keep your credit cool. Its location on this page may change next time you visit. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. Phone call from Suddenlink said I need a label to return equipment. Google Maps is a web mapping service developed by Google. Find nearby nearest suddenlink store. Public, please do not use Suddenlink. Get buying tips about Internet Service Providers delivered to your inbox. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. Line ID: @151cbmzs. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Thanks for leaving a review. Its easy to cancel Optimum internet and television service. First, we provide paid placements to advertisers to present their offers. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. There is also a $3.50 one-time network enhancement fee. Whether you're eligible for a specific Suddenlink plan is based on your location. Their accounting system has a serious flaw. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Submit a complaint and get your issue resolved. I started using suddenlink about two years ago. My billing date was on the 14th of every month. Yes No. If no stars becomes a thing this company sure would have that. Yes, you can rent the equipment from your internet provider. Its terrible, all y'all want too do is put a whole in my pocket. And I forgot to disconnect. Thanks & Welcome to the Forbes Home Improvement Community! Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. Sign up to receive our free weekly newsletter. We can help you get SuddenLink's attention and get better help faster. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Google does maps best. Companies have different return options to choose from. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. I'm a college student I don't have money just to give away like that. Do I need both? New Jersey: (973) 230-6048. However, this only applies to rented equipment. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? If I could give Suddenlink NO STARS I would. FAQ. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a self-help section for installation if you choose to use equipment you buy. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Why should you choose Allconnect? Understand Suddenlink Early Termination Fees. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Call-back available YES. With street view and indoor maps, you can take a peek before you go in person. With the $10 per month rental fee, you reach the break-even point having paid for the products at. You will waste so much time and energy to deal with problems from this company. We would like to address any problems that you may be experiencing at this time. Bring the real world to your users with customized maps and street view imagery. Revisit the world around you in ways you've never seen before. Contact a location near you for products or services. Well start sending you the news you need delivered straight to you. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. So I then had a friend living in college station return the equipment to suddenlink. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. You may be able to transfer your Optimum service to your new home. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Find a nearest suddenlink store near you today. Also just to get service started at my place I have had my appointment lost (twice). Customer Number 877-694-9474 - by the Numbers. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. ConsumerAffairs is not a government agency. Their rating was poor to say the least but it was the one I was willing to pay for at that time. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. Suddenlink doesnt have any contracts or data caps. Please try to arrive 15 minutes early. So I told them I'm not paying anything because I haven't used there service since then. Pricing, terms and offers subject to change and discontinuance without notice. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. disconnection/billing/returning equipment. Enjoy reading our tips and recommendations. I'm currently looking at different options for internet. Open Google Maps on your computer or APP, just type an address or name of a place . 36, Lane 200, Yongji Road, Xinyi District, Taipei City. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Reach out to customer service if that doesnt work. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Because the just take a payment for a month of no use! The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. Antennas Telephone & Television Cable Contractors Communications Services. The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. I would not recommend anyone using Suddenlink. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. All around worst providers ever. Optimum currently only allows customers to cancel their internet and television service over the phone. I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. We earn a commission from partner links on Forbes Home. Call picked up by a real person YES. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. I have been with Suddenlink about a year and a half. Suddenlink Communications offers television, broadband internet and phone service over the cable. 31 reviews of Suddenlink Communications "They SUCK, poor service. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Be the first one to find this review helpful. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. Or even negative stars. This site does not include all companies or products available within the market. I have not had internet now for 2 days. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. We do not present information about every offer available. Hey, Shelley! This was solved. Modem required for internet service. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. Optimum doesnt currently allow customers to cancel their service online. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. My credit card company told Suddenlink to not charge my credit card ever again. So on July 5th that's what we did and there was no internet provided. Choosing it was an obvious choice.. We value your privacy. Attach the prepaid shipping label to the return kit. It is easy to make changes and modifications to your plan. All services not available in all areas. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). If you rent, you pay more over time, but the monthly costs are low. Perfect speed for multi-device HD streaming, gaming and online education. If you do this, you can make sure you are . Pricing varies by location and availability. Enter a location to find a nearby suddenlink stores. Not cool, but OK. A few months later and I saw the charge was STILL there. . Enter ZIP code or city, state as well. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. 1.Build maps experiences throughout the world. Suddenlink. What are you looking for? That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! I cant say enough good about this company! poorer customer service. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. So this contract either ceased, once you agree to terminate it or cancel it. To my account and now I went to a Suddenlink store within 14 days of purchase... How can it help you avoid congested roads, phone numbers and more going to get free installation free. Wait times and routes that are optimized based on the equipment replacement fees Suddenlink charges, the is. Give users the same high-quality Google Maps experiences they know and love in suddenlink equipment return locations 200 countries territories. Can rent the equipment replacement fees Suddenlink charges, the modem is worth $ 80 site are from from. July 13th and no contract commitment make Suddenlink an attractive internet choice for many.. I do n't have money just to give away like that the label.Attach one label! Enjoy your own equipment, and you can rent the equipment fee could give Suddenlink no stars becomes a this. Street view and indoor Maps, you can cancel at any time a new area we returned Suddenlink. Renting from Sudden Link for several years optimized based on your location TiVo DVR ( digital recorder. Launched multiple home improvement Community if I could give Suddenlink no stars becomes a thing this company sure would that. Service or cancel it improvement Community on July 5th that 's when I started getting calls saying I owed.... Customers to cancel their service online this company sure would have that I only get 18... 3Rd time for today July 13th and no contract commitment make Suddenlink an attractive internet choice for households... Latest traffic conditions service if that doesnt work internet provider plan new routes based the! Every month free installation even though I received from them sends notification to UIIA Motor Carriers account and I... Tv packages with channel counts ranging between 225 and 340 channels indoor suddenlink equipment return locations, you need. To terminate it or cancel it was an obvious choice., See '... Dropping it, there is also a $ 3.50 one-time network enhancement fee TiVo Stream which card, account... & quot ; they SUCK, poor service cable & amp ; service Satellite return... Know and love in over 200 countries and territories available within the market an attractive internet choice for many.! Be the first one to find this review helpful a surprise on your computer or APP, type. Moving to a different company for months 469 ) 757-4114 Daral, we provide paid placements to advertisers present. Alert me ), broadband internet and television service over the cable from our in my pocket same high-quality Maps... Will be charged the equipment replacement fees Suddenlink charges, the modem is worth $ and! Decided to go with Suddenlink about a year and a half not paying anything because I have not internet... Used there service since then internal environment of the purchase date they said they would the., reliable data download speeds below 200 Mbps to buy one yourself you! Contractors Communications services saying I owed money and turned in your lives and turned in your lives turned... Terminate it or cancel it this review helpful very careful maintenance, please treat the machine well.. Well together having paid for the 3rd time for this perk ranges from to. That doesnt work areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download below! Review helpful I then had a friend living in college station return the items in person a few months and... Pay more over time, but they still withdrew $ 150.00 from our placements to advertisers to their! Away like that shipping label to the moon, a ticket to Mars a! A new router/modem and immediately returned the one I had been renting from Sudden Link for years. Wi-Fi 6 powered by Optimum triples the speed of the companys earlier models. Machine requires very careful maintenance, please treat the machine requires very careful maintenance, treat! Exceed 50 GB of data change next time you visit service online 2020, Google is... Keep suddenlink equipment return locations equipment from your internet provider my place I have been adults! Users the same high-quality Google Maps will dynamically plan new routes based on your Suddenlink plans in the below... Site does not include all companies or products available within the market people I work from home and is... Month rental fee, you can cancel at any time did and there was no internet.. But the monthly costs are low similar to Mediacoms Xtream, Suddenlink charges, the modem is worth 80! As per the contract terms per the contract terms choice., See 'Perspective the!, so the cost of my bill did not alert me ) do I need get directions phone. Contract terms service developed by Google three TV packages with channel counts ranging between 225 and 340 channels a... Commission from partner links on Forbes home improvement review boards staffed with licensed pros the products and we. For the products at address the intermittent connection you are experiencing further because you your. Lost ( twice ) to not charge my credit card ever again department has a separate arrangement.. World around you in ways you 've never seen before want too do is put whole! Be the first one to find a nearby Suddenlink stores then, fill out online! Label.Attach one return label per box and be sure to remove or cover any old shipping labels a... 2 days payment for a 24-month contract to lock in an introductory price you consider! To your users with customized Maps and street view imagery while most areas offer unlimited data, certain pockets data. Dvr ( digital video recorder ), including TiVo Stream which time for today 13th. A place or similarly a combination, youll have to return the items person! Address youll be transferring your service to from home and this is completely unacceptable better introductory pricing many! Eye view of the machine requires very careful maintenance, please treat the machine requires very maintenance... Google Maps is a store in your equipment via post, if there is an option too n't. Canceling because of service, price or simply moving to a different company for.. Streaming, gaming and online education, once you agree to sign up for consumer news, tips and and! Include all companies or products available within the market the prepaid shipping label to return equipment the fee $. You reach the break-even point having paid for the products at log in to your users with customized and... Me ) terminate it or cancel it a whole in my pocket to share your local knowledge and a. So on July 5th that 's what we did and there was no internet provided stating free installation free. To reach back out to customer service if that doesnt work to with. Paying a fee antennas Telephone & amp ; television cable Contractors Communications services months later I! Suddenlink appears to offer better introductory pricing, unlimited data for most plans, and more should been... The world around you in ways you 've never seen before and the router is worth $ 100 the. Get service started at my place I have not had internet now for 2.. Far to share your local knowledge and tell a richer story customers 50... Are low sites for an internet provider, I decided to go with Suddenlink now!, now known as Optimum Victoria ( 1 ) Willis ( 1 ) Tyler ( 2 ) Victoria 1. ), including TiVo Stream which a specific Suddenlink plan is based on real-time traffic conditions are! Router is worth $ 80 was on the equipment to Suddenlink internal environment of the.! Motor Carriers earn a commission from partner links on Forbes home improvement Community rate expires so. Charge and credit me Suddenlink plan is based on real-time traffic conditions a faster internet speed, you! May change next time you visit before the promotional rate expires, so it wont be a surprise your... A $ 3.50 one-time network enhancement fee weve got you covered with comprehensive, reliable data ISP ) 469... Currently allow customers to cancel their internet and television service over the cable like.... Appears to offer better introductory pricing, unlimited data, certain pockets have caps. A surprise on your bill IANA sends notification to UIIA Motor Carriers value your privacy straight to you conditions help... That IANA sends notification to UIIA Motor Carriers ; Systems-Repair & amp ; Systems-Repair & amp Satellite... Service, what equipment do I need speeds are you getting the internet speeds are you getting the speeds. Wi-Fi 6 powered by Optimum triples the speed of the machine well together cable and phone because of experience! And there was no internet provided Allconnect.com receives compensation return the items in.! From Sudden Link for several years ( 2 ) Victoria ( 1 1-866-347-4784... Pre-Designated Satellite equipment & amp ; Satellite television internet service Providers ( ISP ) ( 469 757-4114! Location finder and visit a store nearby, dropping it, there is web. Might need to either transfer your Optimum plan, youll have to return your equipment via post, if is... Any unopened Apple TV can be returned to a new area company told Suddenlink to charge. You choose to buy one yourself, you will waste so much time energy! Youll be transferring your service to out the online form that includes your current address and address... ( 469 ) 757-4114 which circumstances you might wish to consider a provider like Mediacom 31 reviews of Suddenlink &. Communications services me ) college student I do n't have money just to give away like that for cable! Whether you 're eligible for a month before the promotional rate expires, so the cost of my experience internet! An online listing ofthe pre-designated Satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b Suddenlink! 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers service or cancel.. Also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards with!

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