Mom was so tired and he made our shopping experience so pleasant. Daniel Herrera was patient no pressure to buy gave us the time we needed to shop! No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. I had a wonderful sales person who was very helpful! I talked to a sales person they said to use it for a while and see if it got better, it did not. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. We bought a couch which costed over $5,000 May 31. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. We took the extended warranty on the couch. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. It was hard to let it go since other than that flaw it was beautiful. We called our sales representative, Max Cline, literally 20 times. Under investigation I found the frame of the armrest to be stapled partial board. I wish this kind of customer service would be found everywhere I need to shop. I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. The store was clean and organized. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. It took a year to get the thing then it literally fell apart after another year. Really? Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. We bought it at Best Furniture in Fort Thomas,KY. Upon contacting their promoted service group several times, we received no response for service. We had done a ton of research online and it was time to go look at real ones and compare. Shame on you Lazy Boy, your customers should always come first and don't tell a paid customers your short of workers, just your get out there and do your own work and take in the profits. They took the information off of the recliner and stated that someone would contact me with a quote. Wow! Really enjoyed shopping around the store with her. If not Lazyboy, then what is a good brand? Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. Rocks and reclines for total comfort. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. The store sent Mario out to fix the problem which he didn't. It matches mine exactly (maroon leather), but is bigger. I bought a Lazyboy office chair about two years ago spending almost $300 which I thought was made of leather. We bought a Lazy Boy electric recliner two years ago. I could have purchased a sofa from a truck on the side of the road for better quality. Great customer service again, this time we worked with Judy Waddell. Sofa still isnt right. Our dealer can not tell us when it might arrive. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. During this time the chair was sold to another customer. We already knew what we were looking for and Kate helped us to select appropriate colors and options. Worked with Eric and Chantal who were both wonderful! The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. Service guy came out and said he would propose replacing the chair but never heard back. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. Some of the recliner models available to shoppers include: power recliners that move with the touch of a button, rocker recliners that combine both a rocking chair and a recliner, wall recliners that can help save space by being placed mere inches from the wall, swivel recliners that rotate 360, lift recliners that can help with getting in and out of the chair, and some that even include massage and heating functions. The one I got is alright. If you have a bank that is willing to accept your claims of fraudulent transactions, you are very fortunate! Professional Gaming & Can Build A Career In It. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. After delivery, we almost immediately had problems with the coloring of the leather wearing off. He really put himself out providing individual service. We have been told it is normal. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. Went to find two chairs. Lesson learned; LAZ Y BOY is a waste of money. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. Owners and cousins, Edwin J. Shoemaker and Edward M. Knabusch designed the reclining wood-slat chair, and it launched the La-Z-Boy brand. I would never shop here again, nor would I recommend them. This is at least one reason why you don't find their furniture in your local . I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. Items were brought out, while the delivery crew moved my old furniture to the garage at my request. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. Highly recommend asking for Patty. Our delivery was a total disaster. Couple mos ago the arm broke off with normal use. I work with Patty when I shop at La-Z-Boy. I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! This time it has thedecorative nails/tacks (yay!) Dave was very helpful and knowledgeable in answering all our many questions. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! Were now over 13 months and LazyBoy cant tell us when chair will be delivered. My couch is less than 6 months old and is totally broken. My salespersonJoe Mota was great, helpful courteous. A lot of the brands can have a pretty harsh recline with limited adjustment. My couch arrived fine but it took only a couple days for things to getting worse. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. Matt was so sweet and patient with us. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. Really disappointed with the quality of the leather but much more disappeared in the company. It's definitely decent furniture. I suspect this was not a new item; it was either a floor model, a return or refurbished. My experience with La-Z-Boy seems minor by comparison. I'm very happy with everyone that works here. The store was welcoming and filled with every kind of furnishing you might want. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. I'll never buy Lazy Boy furniture of any type again. The cushioning stuffing has gone flat. Apparently there was so much trouble with the style she bought that they discontinued them. I've had 3 service calls and new springs on each chair. Patty is the kind of salesperson any store should have. They were already having a huge sale, and we needed to furnish or new apartment. bcb_flux 6 yr. ago. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. Going beyond recliners, you can purchase actual theater seating. The customer service is all but non-responsive. There's a wide price range, with great deals starting around $300. We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. BUT A very nice young man was more than happy to pick up where Sherry left off! We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. Went to Lazy Boy today to get new recliners for the house. WHAT THE HELL LAZYBOY??!?! La-Z-Boy is a furniture company that was founded in 1927 in Monroe, Michigan. I am astounded. Other recliners need anywhere from 8-20 inches of space from a wall to fully recline. 50*20. Another 30 days passed and the new set arrives. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. Customer Service is a disaster - one call center for the entire US. Can't wait to actually sit in it. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. You should too! We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. They refuse to post my reviews, just say they will send someone out to look at it again. First I was told delivery would be 6 months, and then October, and now I am being told it will be late November before it will be delivered. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Put it all back together with JB Weld, metal zip ties and hose clamps. Yours looks really great! Furnished our living room with Michael at this location and it was a breeze! BUYER BEWARE! She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. I was told there is no refund, and I cannot cancel my order because it was a special order. La-Z-Boy has product ranges that vary from various price scales, and the average recliner by La-Z-Boy is $569. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. I would never buy a Lzee boy product again. We are loyal customers of Lazy Boy. It was pretty bad. the September 2021 one of the boards on the back of the seat broke. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. Oh by the way, they no longer use this fabric. The experience dealing with La-Z-Boy has been awful from the start. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. When I received the product, they were not comfortable at all. I was told that they dont cover regular wear on the leather. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. We ended up getting a completely different couch and recliner. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. Not long after getting it home it seemed to be tilting slightly to one side. The warranty is a scam. Great service and very pleased with everything. They also have tall recliners for any tall people in your family. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. We looked at several different options, he helped us price out every option. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. We bought a reclining all leather couch & love seat LESS than 3 years ago. If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. 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