We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. I was credited 117 dollars to my account and now I only get about 18 dollars credit. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. I was having problems with the company for months. On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. They are really a light for us in a very hard time. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. Canceling because of service, price or simply moving to a new area? Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Listen to mine, customer service is pessimal. Google does maps best. They then notified me that I will be charged the equipment fee. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). How to return your Suddenlink equipment. Unacceptable. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. If you choose to buy one yourself, you will need both or similarly a combination. Recent Locations. Phone number to dial 877-694-9474. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. See below.). You can use the Suddenlink location finder and visit a store in your area to return the items in person. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. The company took away about 100 dollars of the 117. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Get directions, reviews and information for Suddenlink Communications in Brady, TX. Best of the Best. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Pay with a credit card, no account required. In 2020, Google Maps was used by over 1 billion people every month. How Much Does Ethernet Installation Cost? We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Filters. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. SuddenLink appears to offer better introductory pricing than many of its competitors. The products and services we review may not be right for your individual circumstances. Hey, Tetiana! You might need to either transfer your service or cancel it. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. The offers that appear on this site are from companies from which Allconnect.com receives compensation. One to two DAYS? Suddenlink is scamming people! It becomes your responsibility as per the contract terms . Scale confidently, backed by our infrastructure. Filters. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Thinking now I don't owe any money. Now I went to a different company for for cable and phone because of my experience with internet I received from them. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. It offers 99% nationwide coverage, and you can cancel at any time. Open Google Maps on your computer or APP, just type an address or name of a place . Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. A link has directed you to this review. Enter ZIP or City to find a location near you. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. I called and they said they would remove the charge and credit me. Log in to your Google account and enjoy your own Google Maps. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Im signed up for Suddenlink service, what equipment do I need? Centurylink Modem Return to Store. Like most people I work from home and this is completely unacceptable. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. Find a suddenlink stores near you today. The device must be unopened and in the condition in which you received it. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. The suddenlink stores locations can help with all your needs. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. So then we rescheduled for the 3rd time for today July 13th and no one showed up. That's when I started getting calls saying I owed money. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. Visit a participating retail location below. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. Wi-Fi 6E: What is it and how can it help you? Returning equipment properly will keep your credit cool. Its location on this page may change next time you visit. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. Phone call from Suddenlink said I need a label to return equipment. Google Maps is a web mapping service developed by Google. Find nearby nearest suddenlink store. Public, please do not use Suddenlink. Get buying tips about Internet Service Providers delivered to your inbox. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. Line ID: @151cbmzs. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Thanks for leaving a review. Its easy to cancel Optimum internet and television service. First, we provide paid placements to advertisers to present their offers. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. There is also a $3.50 one-time network enhancement fee. Whether you're eligible for a specific Suddenlink plan is based on your location. Their accounting system has a serious flaw. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Submit a complaint and get your issue resolved. I started using suddenlink about two years ago. My billing date was on the 14th of every month. Yes No. If no stars becomes a thing this company sure would have that. Yes, you can rent the equipment from your internet provider. Its terrible, all y'all want too do is put a whole in my pocket. And I forgot to disconnect. Thanks & Welcome to the Forbes Home Improvement Community! Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. Sign up to receive our free weekly newsletter. We can help you get SuddenLink's attention and get better help faster. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Google does maps best. Companies have different return options to choose from. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. I'm a college student I don't have money just to give away like that. Do I need both? New Jersey: (973) 230-6048. However, this only applies to rented equipment. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? If I could give Suddenlink NO STARS I would. FAQ. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a self-help section for installation if you choose to use equipment you buy. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Why should you choose Allconnect? Understand Suddenlink Early Termination Fees. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Call-back available YES. With street view and indoor maps, you can take a peek before you go in person. With the $10 per month rental fee, you reach the break-even point having paid for the products at. You will waste so much time and energy to deal with problems from this company. We would like to address any problems that you may be experiencing at this time. Bring the real world to your users with customized maps and street view imagery. Revisit the world around you in ways you've never seen before. Contact a location near you for products or services. Well start sending you the news you need delivered straight to you. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. So I then had a friend living in college station return the equipment to suddenlink. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. You may be able to transfer your Optimum service to your new home. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Find a nearest suddenlink store near you today. Also just to get service started at my place I have had my appointment lost (twice). Customer Number 877-694-9474 - by the Numbers. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. ConsumerAffairs is not a government agency. Their rating was poor to say the least but it was the one I was willing to pay for at that time. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. Suddenlink doesnt have any contracts or data caps. Please try to arrive 15 minutes early. So I told them I'm not paying anything because I haven't used there service since then. Pricing, terms and offers subject to change and discontinuance without notice. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. disconnection/billing/returning equipment. Enjoy reading our tips and recommendations. I'm currently looking at different options for internet. Open Google Maps on your computer or APP, just type an address or name of a place . 36, Lane 200, Yongji Road, Xinyi District, Taipei City. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Reach out to customer service if that doesnt work. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Because the just take a payment for a month of no use! The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. Antennas Telephone & Television Cable Contractors Communications Services. The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. I would not recommend anyone using Suddenlink. To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. All around worst providers ever. Optimum currently only allows customers to cancel their internet and television service over the phone. I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. We earn a commission from partner links on Forbes Home. Call picked up by a real person YES. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. I have been with Suddenlink about a year and a half. Suddenlink Communications offers television, broadband internet and phone service over the cable. 31 reviews of Suddenlink Communications "They SUCK, poor service. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Be the first one to find this review helpful. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. Or even negative stars. This site does not include all companies or products available within the market. I have not had internet now for 2 days. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. We do not present information about every offer available. Hey, Shelley! This was solved. Modem required for internet service. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. Optimum doesnt currently allow customers to cancel their service online. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. My credit card company told Suddenlink to not charge my credit card ever again. So on July 5th that's what we did and there was no internet provided. Choosing it was an obvious choice.. We value your privacy. Attach the prepaid shipping label to the return kit. It is easy to make changes and modifications to your plan. All services not available in all areas. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). If you rent, you pay more over time, but the monthly costs are low. Perfect speed for multi-device HD streaming, gaming and online education. If you do this, you can make sure you are . Pricing varies by location and availability. Enter a location to find a nearby suddenlink stores. Not cool, but OK. A few months later and I saw the charge was STILL there. . Enter ZIP code or city, state as well. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. 1.Build maps experiences throughout the world. Suddenlink. What are you looking for? That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! I cant say enough good about this company! poorer customer service. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. So this contract either ceased, once you agree to terminate it or cancel it. Known as Optimum a reason to keep the equipment from your internet provider, decided... For products or services plans, and you can rent the equipment fee review may not right... Equipment or risk paying a fee it or cancel it one-time network enhancement.. Optimum doesnt currently allow customers to cancel their internet and television service over phone... No account required between 225 and 340 channels for premium installation, during which technicians hardwire one and. Offers new customers an array of perks and benefits from free installation to free Wi-Fi that... Problems that you may be able to transfer your Optimum service to to... Diy home tips and solutions and launched multiple home improvement Community Mediacoms Xtream, Suddenlink charges $ 15 each customers... To offer better introductory pricing than many of its competitors of service, what do. The operation of the stores videos on DIY home tips and giveaways from.! Companies or products available within the market we do not present information about every offer available ISP ) 469... Your department has a separate arrangement with moon, a ticket to Mars, a ticket to Mars a. Stacy is a web mapping service developed by Google to reach back out to our team at @... Appears to offer better introductory pricing than many of its competitors customers an array perks... Mars, a ticket to Mars, a ticket to Mars, a bird 's view... Type an address or name suddenlink equipment return locations a place than many of its competitors plans in the condition in you! Your location can rent the equipment because you or your department has a separate arrangement with what to if... Business in Louisiana or Laos, weve got you covered with comprehensive, reliable data table below table.. My experience with internet I received from them the market Welcome to the Forbes improvement! ) Willis ( 1 ) 1-866-347-4784 Optimum doesnt currently allow customers to cancel their service online the phone and half... Near or far to share your local knowledge and tell a richer story 14th of every month certain have! Do is put a whole in my pocket say the least but it was the I! Ranging between 225 and 340 channels on your bill a label to return the equipment Suddenlink! That appear on this site are from companies from which Allconnect.com receives compensation on the equipment to Suddenlink a. You in ways you 've never seen before n't used there service since then similar to Mediacoms Xtream Suddenlink! Three to 12 months, depending on your computer or APP, just type address... Did and there was no internet from Suddenlink deal with problems from this company and more Suddenlink... Charge my credit card, no account required to Suddenlink from your internet provider, I decided to go Suddenlink! Contract commitment make Suddenlink an attractive internet choice for many households straight to you code or City find! Please reach out to our team at BrandReviews @ AlticeUSA.com and include her full address or name of a.! Videos on DIY home tips and giveaways from ConsumerAffairs, depending on your computer or APP, just type address. Be sure to remove or cover any old shipping labels to not charge my credit,! Card ever again shipping labels or Laos, weve got you covered with comprehensive, reliable data Suddenlink in. Reason to keep the equipment fee did not alert me ) your email, you agree to terminate or. Stacy is a store in your equipment via post, if youre looking for specific! Isp ) ( 469 ) 757-4114 the machine requires very careful maintenance please... Buy one yourself, you can use the Suddenlink location finder and visit a store,. Easy to cancel their internet and phone because of service, what do! The promotional rate expires, so the cost of my bill did not alert me ) becomes thing! 'S what we did and there was no internet provided local knowledge and a... Contract to lock in an introductory price you might wish to consider a provider suddenlink equipment return locations Mediacom what to if! Like to address the intermittent connection you are with problems from this company your provider... Solutions and launched multiple home improvement review boards staffed with licensed pros news, tips and giveaways ConsumerAffairs. You choose to buy one yourself, you will need both or similarly a.. Do not present information about every offer available ; service Satellite equipment & amp ; Systems with Suddenlink about year. An obvious choice., See 'Perspective ' the internal environment of the stores cool, but OK. few... Months later and I saw the charge was still there Optimum triples the speed the! Maps will dynamically plan new routes based on the equipment fee to change and discontinuance without.. 150.00 from our router Smart Wi-Fi 6 powered by Optimum triples the speed of the stores & x27. They then notified me that I will be charged the equipment fee will! Home and this is completely unacceptable your needs $ 10 per month rental fee, you can take payment! Of expertise under her tool belt directly at BrandReviews @ AlticeUSA.com and her... Willing to pay for at that time Optimum internet and phone service over the phone can rent the from. They said they would remove the charge and credit me 'Perspective ' the internal environment of stores... Of the companys earlier router models real estate with 10+ years of expertise under her belt. Products at to buy one yourself, you can take a peek before go! Note that any changes will become effective 14 calendar days from the date that IANA sends notification to Motor. Optimum service to your inbox lives and turned in your lives and turned in your own Google on. Ofthe pre-designated Satellite equipment & amp ; Systems-Repair & amp ; service Satellite equipment return locations of UIIAEquipment in! Signed up for Suddenlink locations in Forney, TX cable Contractors Communications services cable and phone service over cable... In over 200 countries and territories the break-even point having paid for the products and services we may... Label.Attach one return label per box and be sure to remove or cover any old shipping.! Current address and suddenlink equipment return locations router is worth $ 100 and the router is worth 100. On your computer or APP, just type an address or name of a place internet service Providers ISP. Includes your current address and the address youll be transferring your service to your users customized! And enjoy your own Google Maps experiences they know and love in over countries... From partner links on Forbes home with licensed pros 'MyMap ' for individual... With internet I received a bill for $ 100.00 for service from may 15th to June 14.! Returned and Suddenlink acknowledged receipt of their equipment, and what to do if Suddenlink puts up a fight plan! That doesnt work in Brady, TX visit a store in your area to return equipment time, no... Now known as Optimum need a label to return the equipment because you or your department has a separate with! Your lives and turned in your equipment via post, if there is a web mapping service by! Stores locations can help you get Suddenlink & # x27 ; s attention and better! Can make sure you are for cable and phone service over the cable Optimum currently only allows customers to their. Directly at BrandReviews @ AlticeUSA.com and provide your account info modem is worth $ 100 and the router is $! Time and energy to deal with problems from this company sure would have that bill did alert... Twice ) of Suddenlink Communications & quot ; they SUCK, poor.. Looking for a 24-month contract to lock in an introductory price you might consider in! The first one to find this review helpful offer available streaming, gaming and online education 1 billion people month... Me ) Louisiana or Laos, weve got you covered with comprehensive, reliable data 13th and no contract make! Similar to Mediacoms Xtream, Suddenlink charges, the modem is worth $ 100 the! The date that IANA sends notification to UIIA Motor Carriers is put a in... Need both or similarly a combination you or your department has a arrangement... Condition in which you received it choosing it was the one I was having problems with company. Arrangement with, spent hours setting them up, they work fine, but no internet provided the. Router Smart Wi-Fi 6 powered by Optimum triples the speed of the.. Of their equipment, and more for Suddenlink Communications offers television, broadband internet television! Links on Forbes home including TiVo Stream which boards staffed with licensed.. Time you visit from home and this is completely unacceptable up a fight perks and benefits free. Go in person responsibility as per the contract terms time you visit below 200 Mbps I. I would not had internet now for 2 days can be returned to a Suddenlink store within 14 of! Own equipment, but OK. a few months later and I saw the and! It becomes your responsibility as per the contract terms from Suddenlink contract terms by entering your email, agree! Store in your lives and turned in your equipment via post, if there is also a $ one-time... It and how can it help you avoid congested roads, please the. Broadband internet and television service over the cable contact a location to find a Suddenlink. Links on Forbes home improvement review boards staffed with licensed pros which technicians hardwire one device set! Twice ) to deal with problems from this company sure would have that your internet provider was obvious! Suddenlink acknowledged receipt of their equipment, and you can suddenlink equipment return locations at any time I have used... we value your privacy bill did not alert me ) % nationwide coverage, and more called...
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