By signing up you are agreeing to receive emails according to our privacy policy. Oops! Request a return authorization within 45 days of your shipment date. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. 9H hardness, scratch resistant, and maintains the original touch experience. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Once you have your paperwork available, contact Fitbit Support. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . If you find yourself in such a situation, the only option you have is to purchase another device. Look for your serial number there, usually 12 characters containing numbers and letters. Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Another option is to check how you purchased your Fitbit. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Which Fitbit you own and how you use it. It looks like the Fitbit account you are currently signed in with already has a membership. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. The warranty includes the device and wristband. This protection planalso covers some accidental damage. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. To request a return authorization, please follow the instructions here. If it still doesn't work, please contact customer support or try again later. Fitbit offers a limited product warranty. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Sorry to hear that your Versa 2s screen took in moisture. Take a look at how we compare. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Get the low-down on all things Fitbit legal. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. The warranty includes the device and wristband. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! They have said to allow at least a few weeks to a month, which is bad really. Also, the cost may be prohibitive and not worth it. Since then, I've worked with technology in my career as a media educator and videomaker. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? The membership will be linked to your Fitbit account. To request a return authorisation, please contact Customer Servicehere. Neither does it manufacture replacement parts. Most likely they will ask you for your Fitbit account details, and want to know what the . Know Your Fitbit Model When You Need a Repair. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. If you received yours as a gift. We use cookies to make wikiHow great. That means you do not need to take a bunch of extra steps to register the warranty. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Regarding how long Fitbits last, its actually hard to say. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. How to repair your FitBit or watch screen or face. % of people told us that this article helped them. AKKO insurance is cheaper compared to competitors and more friendly. Fitbit itself does not offer any sort of extended warranty, but many retailers will. No, a replacement Fitbit does not come withits own warranty. You should have proof of purchase. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Get your first month foronly $1 with code: SAVESign Up Now. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. For the fastest service, considershipping it at your own expense via your preferred carrier. Look for your Activation Date. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Secondly, Fitbit does not issue any device exchanges. 2.5D rounded edge glass for comfort on the fingers and hand. Fitbit may issue you with a refurbished device if you make a warranty claim. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Students at any 2yr, 4yr, or graduate school are all eligible as well. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You can remove them yourself. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Please advise how to file a claim. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns This is the day you first activated this Fitbit and the date when your warranty starts. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. That should take you to the Fitbit Support page for Australia. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. It could fail at any time. Ive tried everything. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. If it doesnt work, Fitbit normally replaces it. UU. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. If you are the original purchaser, your warranty began the day you bought your device. If it still doesn't work, please contact customer support or try again later. Description. Why not try out one of our plans risk-free for 30 days? The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. However, if you warranty expired, let us know which model so we can look at your options. There are two barcodes on your Fitbits original packaging box. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. But insuring your electronic devices with the best phones and electronic insurer is a better choice. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Worst watch Ive ever been given & owned! To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. The model indicates alot to a technician, like functions, operating system, age, etc. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. We value every customers' feedback to Improve our products & services. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? Thank you for signing up to iMore. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? To create this article, volunteer authors worked to edit and improve it over time. It's certainly a risk going the eBay route, so proceed with caution. Thanks for being a member! Include your email address to get a message when this question is answered. Need multiple plans? You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Get the best of iMore in your inbox, every day! wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Here's how it works: Open DoNotPay in any web browser. Heres how it works. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. I just took massive scratches out of my phone with diamond compound off amazon. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Save 5-15% when you bundle. Did your warranty already run out? If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. Their chat feature is usually the quickest way to get someone to assist you. If the action you attempted failed, please try again. Massage the toothpaste in gently, or the clock will be damaged. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). Thank you. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. However, if they are near the clock, it's totally cool! . Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Visit our corporate site (opens in new tab). Just remember, you only get 30 days from the date-of-purchase to opt into the extended . The band lock does not stay tight in the lock position to the Fitbit on the left side. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. If the action you attempted failed, please try again. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. I thought it might be the charger but its the watch itself. If you can do without the more advanced health sensors of the Charge line, this pick can help . Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Ask them for your serial number and confirm the email associated with your Fitbit account. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Payments: Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. A family plan covers one phone and 25 other household electronics, all for $15 a month. 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