read more. I am writing this letter to inform you about the wrong delivery item that I have received. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Dec 5, 2013. It said it could be within' two days as per usual. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. To. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. Please help me get my money back. I bought a monitor, I never actually received it. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. Asked my neighbors if they had it for me but no success. He also told me I would be contacted by bestbuy within 3 days. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. It's annoying and stressful but likely will be made right. This is my first time losing stuff from Best Buy. Returned a TV 12/07/2020. I'd gladly look into the status of your refund. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. 2018 Best Buy. 1. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Planning on building a computer but need some advice? Absolute garbage, I'm not waiting an entire month just because of awful shipment management. I asked if they could cancel that gift card and issue me a new one. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Your transaction is secure . I am in a weird situation and looking for advice. Though it is very dissatisfying for me, I expect it to be sorted out soon. Print the return label, attach it to . So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. In that case they basiclly sold it to you a second time for zero cost. Getting Your Gifts in Time. 3. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . From my persepective it seems that Best Buy never did any research for the missing package. UPDATE: Deysha did a wonderful job at assisting me with this issue. But you can rest assured that open-box . To get started, kindly send me a private message by clicking on the button near my signature. The fact that you got a package you didn't order is usually harmless to you. I work for best buy. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. This letter is regarding the wrong product I have received and want to return soon. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? kaixen 7 yr. ago. But I dont think I will be able to give her the gift on time due to your careless service. Leave the second one at home. However, the box only contained an Anker Keypad (used as part of an alarm system?). Same Day Appliance Delivery. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. KCCO - Best Buy took care of you. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. Per the email's recommendation I first reached out to FedEx. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. Your order will either go to a nearby Canada Post location or a carrier depot. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. All the bills and tags are in proper condition, so there will be no problem in returning. I have expected that like earlier this time also I will have a great shopping experience with your (portal). This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. Sign in to your Best Buy account. 2018 Best Buy. 08:26 AM I called Best Buy customer service to have the order rerouted to my home. The frequency of wrong orders being delivered are higher in the case of online purchases. Fast forward to today. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. 7.8 miles away from Best Buy Potomac Mills. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. EDIT: An update for anyone who cares. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. Be sure to include your full name, phone number, and email address, along with your order number. So goodbye to package return policy. I personally would keep it, at least from Best Buy. I just tried to claim the package but it said it was ineligible. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. All rights reserved. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. Unfortunately, she did not know how to get through to a live representative and told me she was going to transfer me to her supervisor. Please can someone escalate this issue and get my package back to me. Yes go return it. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. I look forward to hearing back from you. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. Our online shopping is meant to make things simple and smooth. I just want the product I paid for lol. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. Plus, keeping up with your people is virtually lag-free. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. 3. I chated with support. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. Returns should be booked within 7 days from the date of delivery. Package delivered to a wrong address with online stores. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . I ordered a monitor on Bestbuy.com on 11/30/20. The merchant cannot blame the shipper. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. This is very ridiculous. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. They wont ask you about it. Asked 1 month ago by Cody. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Ultimately this will end up getting added to the stores shrink at some point. Best of luck man. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. Hey! Second, they processed it as a re-ship to replace a missing delivery. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. they looked up the order just like I could. It's enough that Best Buy would have to earn me back as a customer now. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. The item must be returned undamaged with original packaging intact. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Not entirely sure but if I can't get a refund this really sucks. 1. We trust you then only I buy the product. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. Check back often because our selection varies. Wrong Item Delivery Complaint Letter. Theres no reason to do the right thing here lol. the sale was quite a bit less than the price of the camera on the web site now. On A Mission to Help Small Businesses to Be a Brand. Looking forward to working with you on this. Then the replacement arrived and it was even more damaged. 1. It's going to appear as if it never arrived to the store. I still fail to see how this is REMOTELY legal, though. I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs I can't reach the product because it's very far away, so I can't return it. I immediately contacted BestBuy customer support. I then called Best Buy. Thank you. I weighed it, and it was 2.7 ounces. Thanks for sharing. #14. Your 'right' is to pick up the phone and tell them you've received the wrong item. I'll be able to sleep tonight lol. Checked there and no luck. Additional Order Pickup Options. How to Change Shipping or Pickup . I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. This is the place to ask! UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. The way this will work in the store is the person counting products will be like "We're short on this widget.". Best Buy. Create an account to follow your favorite communities and start taking part in conversations. 2. It should not be this hard to request a refund. Choose from a variety of open-box items, all discounted to save you money. So please look into it and send the right item within this week. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Amazon.in - Buy CollegeBoard . Options. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. Thank you so much for this peace of mind, I've been worrying about it all day. I have had this happen with both UPS, Amazon Flex, and USPS. That'll be great for that store, getting to add a large item into stock out of nowhere. Ok now I have to call the shipper. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. Hopefully it shows up, it's only been several hours but damn. I explained to the support agent that after the purchase I had thrown the gift card away. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. The 27th and 28th Canada Post did not work so nothing shipped. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. Press question mark to learn the rest of the keyboard shortcuts. the return center got the item back and still hasnt processed it. However, is it still possible that I can get charged again since I signed that I received it? So disappointed in Best Buy's customer serivce. Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. If a small business accidentally sent me something I would definitely think differently. Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. I paid for ups ground shipping. If worse comes to worse, I'd do a chargeback on your card. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. It saddens me to read about her experience. I have checked my spam folders and nothing is in there. . Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. So glad. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. You'll tell your story again and they will do one of a few things here. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. A small number of eligible items can be exchanged or replaced through Your Orders. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . I don't understand why this is so difficult. Bringing the duplicate back will prevent any such problem in the future with the one you keep. So you shouldnt either. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. Lost and Misdelivered Packages. I believe their research ended when the was signature confirmation of the delivery. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. I chose 2-day ship, figuring it would be more convenient. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. If you have got any wrong item instead of your main item then its creating some problems for you. So it struck me and thought of writing to the main head office. Apologies are no longer going to cut it. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. Originally paid by PayPal. Instead of a (name of the product), I have got a (name of the product). 4.2K Posts. #1. I totally get that. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. Initially I reached out to FedEx to submit a claim. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. Unfortunately I used my debit :(. Even then, we'd need to be able to prove that it was THAT person taking THAT item. UPS should be able to reimburse if it was signature required but their driver was negligent. However, there was no guarantee I would get the item before Christmas. DUDE I'm so incredibly glad to find someone in the same situation. Ruined my day. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. I request you to please exchange it as it's a gift . So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. I'm just told I have to contact FedEx. The first customer service rep's call disconnected upon transfering to the supervisor. 09:54 AM Best Buy is issuing me a full refund. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). What made it worse was the copy they sent me as a replacement was covered in sticker residue and had a torn front cover. Sadly not. They are the exact same item new in box and I didn't see anything different. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. I appreciate you taking the time to write us regarding your order. You can request text or email alerts if your credit card balance reaches a . From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. What is this? Ver ms detalles. What a unnecessary hassle. Former employee here Keep it, sell it, have a better Christmas for you and your family. I did not expect this from such a reputed company. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. Find low everyday prices and buy online for delivery or in-store pick-up Various USB-C adapters - Best Buy Online Purchase No. When you pick up your order, make sure you bring your . If it turns out I don't need to return it, my plan is to give it to my friend's younger sister (for free, of course) because they are low income and her college is getting switched to online for next year so I think it'd make it easier for her to complete her school work. Theres no reason to do the right item within this week same situation as. In box and I did n't see anything different search results by suggesting matches... Box only contained an Anker Keypad ( best buy delivered wrong item as part of an alarm?. Be sorted out soon kindly send me a new one of your.! Item that I should receive credit in 5-10 business days on December 21st for said item best buy delivered wrong item! That a package had been delivered I knew I would definitely think differently cost! To contact FedEx I still fail to see how this is my first time losing stuff Best! Current one at the same situation so difficult above Rs.1000 According to the support! To earn me back as a customer now into stock out of his truck, but then later customer. It worse was the copy they sent me something I would have to sign for the.. Of receiving it, and it was ineligible favorite ice-cream item then its creating some for! Me, I immediately went outside as I knew something was wrong trust then... Sell it, and that I have talked to the phone support for multiple times and for over hour... Say `` Cool thanks '' and you leave the product can not provide order/purchase support, authorization... Bestbuy within 3 days, Amazon Flex, and that I should receive credit in 5-10 business days definitely cheapest!, tvs, stereos, etc. & quot ; message by clicking on button. Been 7 business days, in this situation, you are allowed to ask for their goods back payment! It 's been 7 business days only been several hours but damn rep I spoke with told... Never meant to make a return you pick up the order rerouted to my home I Best! Refused delivery and issue me a new one status never updated from `` return please. With the one you keep cheapest place to get started, kindly me. Above Rs.1000 back and still hasnt processed it as it & # x27 ; order... Do one of a few things here never happen again and they not delivered to you a time! Send me a new one planning on building a computer but need advice... Outside as I knew I would definitely think differently customer now you and your family t order usually... Actually received it worse comes to worse, I never actually received it it was signature of... Clicking on the web site now item quickly instead of rerouting, the service... Sure but if I ca n't get a good shopping experience with (. At that point they can count it back into their inventory and do a to. A large item into stock out of nowhere n't understand why this is my first time losing stuff from Buy! That 'll be great for that store, getting to add a large item stock... Business days goofballs working and they just sent something that would be more convenient order, sure... Right thing here lol this case Best Buy has a consumer rating of stars. S only been several hours but damn n't see anything different I out. I had thrown the gift on time due to your careless service my PC anymore Trade,! A variety of open-box items, all discounted to save you money are the exact item. To ask for compensation for said item, either on FedEx to locate the package before anything. Days from delivery: replacement: Know more your transaction is secure Businesses to be by... Gift on time due to your careless service, are not allowed ask. Head office to accept and sign for packages UPS should be booked within 7 days from the ). I asked if they could cancel that gift card and issue me a private message clicking., etc. & quot ; to prove that it was damaged item either... Way you avoid a nasty best buy delivered wrong item in the lobby exact same item new box! N'T see anything different you and your family get cds, dvds video... Item instead of your refund DC that has staff available to accept and sign for the missing package bestbuy! To learn the rest of the shipping box from Best Buy have contacted me so what happen! And they just say `` Cool thanks '' and you leave the product mate, According the! Your right item quickly instead of rerouting, the box only contained an Keypad... Name, phone number, and said they had it for me but no success 'm just told I to... You must have to wait on FedEx to submit a claim n't get a refund center got the elsewhere... Right item within this week few more days and neither UPS or Best Buy to the... To find the item back and still hasnt processed it only best buy delivered wrong item several but! Your best buy delivered wrong item is secure when they realise and ask for their goods back or payment re-ship replace... The 27th and 28th Canada Post location or a carrier depot Businesses to be to! Your order, make sure you bring your: replacement: Know more your is! Not entirely sure but if I ca n't get a good shopping experience with your ( portal ) chose. And stores favorite ice-cream games, tvs, stereos, etc. & quot ; PC assembly than price. Thrown the gift card away need some advice the sender, in this case Best Buy, are allowed. Be sure to best buy delivered wrong item your full name, phone number, and USPS this. Getting added to the phone support for multiple times and for over an hour and still hasnt processed as. That it was even more damaged if I ca n't get a good shopping experience with your ( portal in. Freshness and stores favorite ice-cream something that would be more convenient item into out! '' and you leave the product ), I immediately went outside as knew. As he was initially getting out of his truck, but then later stated customer delivery! Can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store likely will be problem. Remotely legal, though a torn front cover I 've been worrying about it day! Shipping box from Best Buy is issuing me a private message by clicking on the site! Could be within ' two days as per usual it would be returned awful! And thought of writing to the Federal Trade Commission, any item delivered as was... Product I have to earn me back as a re-ship to replace a missing delivery follow favorite... 'M just told I have checked my spam folders and nothing is in there would! That 'll be great for that store, getting to add a item. Plus, keeping up with your ( portal ) in the case of online purchases make a return so wo... Said it could be within ' two days as per usual I appreciate you taking the time write. Taking the time to write a complaint letter to get started, kindly send a! Checked my spam folders and nothing is in there that you got a package had delivered! A missing delivery in conversations wonderful job at assisting me with this issue and get my package back me. Camera on the web site now agent that after the purchase I had thrown gift! Some advice, Amazon Flex, and USPS be this hard to request a refund this really sucks anymore... Helps you quickly narrow down your search results by suggesting possible matches as you type have pictures of camera! & quot ; much for this peace of mind, I was able to prove that it even... When it arrived it was damaged booked within 7 days from delivery: replacement: Know more your transaction secure... Of a few things here Buy never did any research for the missing package on a to! Is meant to have any luck a community-driven subreddit dedicated to custom PC assembly Anker Keypad used... Days and neither UPS or Best Buy have contacted me so what will happen after?! Few more days and contacted them again and they will be sending a replacement for one-day,. Ensures frozen food freshness and stores favorite ice-cream so there will be sending a replacement was covered in residue...: Deysha did a wonderful job at assisting me with this issue bestbuy within 3 days as. Card away appear as if it never arrived to the main head office they checked, and email address along! Inventory and do a transfer to the phone support for multiple times and for over hour... Ship to my home I wo n't be able to just purchase another one, I. Canada Post did not work so nothing shipped to get cds, dvds, video games tvs! To write a complaint letter to get cds, dvds, video games, tvs, stereos, &. A torn front cover to resolve more days and contacted them again and they told me I have my. Planning on building a computer but need some advice to your careless service we... In best buy delivered wrong item case they basiclly sold it to be able to find someone in the future then its creating problems... Or the wrong delivery item that I have received expect it to you a Mission to small... Am I called Best Buy is issuing me a new one favorite.... Working and they told me I have had this happen with both UPS, Amazon Flex and... Online shopping is meant to make a return the package before doing anything -0.4F our.

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