I worked with Jason and he got a crew out that same day. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Happened to me too. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The charge 2800.00 for labor alone to replace one straight pipe! This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. I just had a terrible experience with Roto Rooter myself. $180 for fitting a shower head! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We called Roto-Rooter, made a formal complaint. I'll begin with the BBB. The banging and grunting kept going for quite a while. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Before Sean left he gave an estimate to fix the trap. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. The paper in the bathroom was single ply and there was a hair screen in the tub. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I am disappointed with the service that I received from them and I will never use this company again. They tried to solve the problem by snaking the line but couldn't get it unclogged. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. I called. On the bill, technician stated there were wipes in sewer line. They were professional and got the job done fairly quickly. Called Roto-Rooter to fix a gas water heater. Incidentally he also, he would have overcharged me for the toilet flange repair. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. He told me that problem was caused by 2 ply paper and long hair. No company should schedule. The neighbor sent us an invoice from another company putting the toilet in. He continued to press for the jet service which he said would resolve the issue. I was offered an appointment a few days out, I accepted the appointment. They changed the sump pump and left Poo Poo water residue on the floor. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Verification can help ensure real people write reviews about real companies. Refund of excessively high price. Hello, I called yesterday on 22 February and made an appointment for the following morning of 23 February. the job undone. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Business response. This company needs to stop this practice immediately. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Guess what? After 2 mo. Convenient. He did not do any other snaking in the house as far as I know. Well, 2pm came & went. "Hello ****, this is Ted at Roto Rooter. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. It had become clear to me that the charging was never going to stop. Service address: 35720 Hazelwood, Westland Michigan She said she would call me the morning of 1/26 and then never did. Pros. At that point I told him I had built custom homes for 35yrs. Well guide you through the process. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. These noises literally shook the house. They sent a text saying that we were confirmed. The business should outline for the customer all estimated costs, estimating at best. Desired outcome: 4 grand! I could have the major parts delivered and paid the 1.6% on the lesser amount. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. We had to travel three hrs total to wait for them. He replaced five feet of pipe with copper pipe. Think they called? Email to customer has also been sent with refund details. Got about a 6 inch size fibrous amount of rolled up roots. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. He asked how old the house was and the condition of pipes. Tech arrived on time was very friendly. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. 704 total complaints in the last 3 years. So then finally on 1/25 I reached out to Veronica on my own. We will refund $250.00 back to you if there was any inconvenience for that day. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I highly recommend Roto-Rooter. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So your cost would be about $800. So I told her your rude never mind about my request. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . So I tend to believe each word in his statement. Overall they spent 7 hours in our house from Monday-Sunday. Gary, Todd, and Alex did a fantastic job. We were billed $1,354.40. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. 2. As we talked about we would discount your original bill from the replacement cost. After he left, I went to use the shower. Maybe, but sometimes you have to pay more for quality. I never heard back from him. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Desired outcome: We are being reasonable. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Here are the reasons for my complaint: In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. IMO, Roto Rooter should be your LAST call, not your first. Three times & cancel you as a business is not run like that. HIRE SOME ONE ELSE. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. on a house I recently purchased. No one has come to my home. $2,694.91 refund for unneeded and overpriced services. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. The worst part isnt that. Do yourselves a favor and use someone else. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Not true! We use the same pricing software that all insurance and major restoration companies use. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Tristian charged the customer $905 for his time. He asks for my insurance name and calls my insurance company on loud speakerphone. 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